Investigation Specialist II, Flex I&O

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$18-$31/hr From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Role

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Investigation Specialist II, Flex I&O Tempe, Arizona, USA We are seeking a detail-oriented Investigation Specialist II to join the Flex I & O team. In this role, you will lead comprehensive investigations into incidents involving our Flex Delivery Partners (DPs). The ideal candidate is an exceptional communicator and creative problem-solver with a passion for uncovering the truth. You will conduct meticulous investigations, analyze complex data, and collaborate with cross-functional teams to ensure fair and accurate outcomes. Your expertise will be instrumental in maintaining the integrity of our investigations. If you are committed to upholding the highest standards of fairness and professionalism, we want you on our team. This role only open to the Tempe AZ PHX12 location in the United States. Key job responsibilities * Investigate incidents involving Flex DPs, ensuring thoroughness and accuracy in all findings. * Provide well-informed business decisions based on investigative outcomes. * Take ownership of functional issues, offering high-quality solutions and championing proactive improvements. * Exhibit excellent individual problem-solving and analytical skills to review and investigate cases. * Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision. * Display flexibility by working within different queues and providing support as needed for additional tasks, deep dives, and escalations. * Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics. Basic Qualifications: - 1+ years of fraud/risk investigations experience Preferred Qualifications: - Experience handling customer escalations Amazon is an equal opportunity employer and does

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