Delivery Experience Senior Program Manager, Delivery Service Partners, Africa, Middle East, and Turkey

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Delivery Experience Senior Program Manager, Delivery Service Partners, Africa, Middle East, and Turkey Dubai, ARE We are seeking an experienced Senior Program Manager to lead the Amazon Marketplace Experience Transformation (AMET) function for Delivery Associates (DAs) and Delivery Service Partners (DSPs) across Africa, Middle East, and Turkey. In this critical role, you will be based in the Kingdom of Saudi Arabia, focusing on local operations while developing and executing the regional strategy. You will leverage multiple listening channels to identify experience priorities, consolidate feedback, and work cross-functionally to address key improvement opportunities. This position requires exceptional stakeholder management and strategic thinking to create meaningful programs that enhance the overall driver and DSP experience across diverse markets. Your expertise in program management, strategy development, and influence without authority will be essential as you partner with external entities to create impactful campaigns, present strategies to senior leadership, and drive initiatives that transform the delivery partner experience. You will serve as the strategic voice for delivery partners, ensuring their needs are represented in business decisions while balancing operational excellence and partner satisfaction Key job responsibilities - Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementation in Saudi Arabian operations. - Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs. - Draft comprehensive strategy documents and present recommendations to senior leadership, driving alignment

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