Data Solutions Lead Manager, Data Collection Excellence

Benefits

Parental leave

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401(k) match

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About this role

Data Solutions Lead Manager, Data Collection Excellence Bellevue, Washington, USA Are you passionate about bridging the gap between technical ML solutions and customer success? Do you thrive providing consultation in an ambiguous environment, all while building customer partnerships? Do you enjoy leading dynamic and fast paced teams with global impact? We're looking for a Data Solutions Lead Managers to join our growing team! About the Role: As a Data Solutions Lead Manager, you will manage a team of Data Collection owners who provide expert consultation on ML/Gen AI data collections and own execution from start to finish. You'll drive business value by providing regular feedback and ensuring your team is working efficiently, manage active escalations and help them build long standing partnerships with customers. If necessary you will have the technical capability to step in and take control of high priority or challenging collections, delighting our customers and deliver meaningful change for the models that back them. Key job responsibilities Manage and monitor your teams performance, creating a culture of ownership in ambiguous situations Act as an SME Manager, gaining deep domain knowledge in the field of data collection for AI and relevant products Own global program improvement initiatives for the Data Collection Excellence Organization Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also: Act as an escalation point for

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