Associate Technical Consultant, Enterprise Support - ASEAN

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Associate Technical Consultant, Enterprise Support - ASEAN Taguig City, National Capital Region, PHL AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how the can leverage the most value from AWS. You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies. Key job responsibilities In this role, you'll get to: Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs. Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks. Liaise with customers during service disruptions to understand and assist in mitigating business impact. Access and learn how to

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