Senior IT Support Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior IT Support Engineer London Office, London, United Kingdom About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description The Technology team is central to delivering secure, resilient, and innovative banking services. The Technology Service Desk ensures colleagues are supported with reliable tools and services, enabling business performance and operational excellence. Role Purpose The Senior IT Support Engineer is responsible for delivering high-quality, end-to-end IT support to colleagues across the Bank. Acting as a senior individual contributor within the Technology Service Desk, the role serves as an escalation point for complex issues while ensuring the reliable operation, performance, and continuous improvement of end-user services, hardware, and collaboration platforms. Operating in a fast-paced and evolving environment, the Senior IT Support Engineer drives service excellence through proactive support, strong stakeholder engagement, and a focus on efficiency, security, and user experience. Principal Accountabilities - Provide advanced end-to-end IT support across deskside, telephone, and remote channels, acting as an escalation point for complex technical issues. - Own and drive the IT support queue, ensuring effective prioritisation, SLA adherence, and continuous service improvement. - Lead and optimise Joiner-Mover-Leaver (JML) processes, ensuring seamless onboarding/offboarding experiences and strong

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