Customer Success Manager

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About this role

Customer Success Manager US Remote Job Title: Customer Success Manager (CSM) Location: Remote (US) About Us: Aligned is the buyer enablement platform that helps modern B2B revenue teams close deals faster by solving the real problem: buying complexity. The biggest reason deals stall isn't bad sales execution: it's buyer friction. More stakeholders, longer sales cycles, and greater budget scrutiny mean buyers struggle to evaluate, gain internal buy-in, and get a deal approved. Aligned removes these roadblocks by giving sellers and buyers a single shared space - one link with every decision resource, stakeholder, and next step in one place. With real-time signals, mutual action plans, and embedded deal playbooks, Aligned helps AEs drive deal momentum, reduce ghosting, and close with confidence - all while enabling their buyers to win. Job Overview: As a CSM at Aligned, you'll manage a portfolio of SMB and mid-market customers, primarily in the US, ensuring long-term success through proactive account management. Your focus will be on driving customer satisfaction and platform adoption, while building strong relationships to maximize the value and impact of Aligned for our customers. You'll work cross-functionally to optimize onboarding processes, prove ROI, and grow customer value. This role reports directly to the VP of Customer Success. Key Responsibilities: Onboard & Train: Act as a consultant as you guide new customers through setup and best practices, demonstrating the value of Aligned's platform to both daily users and management across different teams, ensuring a smooth and impactful onboarding experience. Tailor Solutions: Customize and

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