Director, Strategic Customer Success

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage Verified - from the job posting source checked Jun 20, 2026

Equity

Offered Verified - from the job posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Strategic Customer Success Austin, Texas HQ Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe & informed: - We're humans not robots - Customers always come first - We work better together - Simplicity is our strength - Our reputation is priceless - Hard work pays off As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with demand. We are looking for a Director, Strategic Customer Success to lead and grow relationships with our most important customers. In this highly visible role, you'll serve as a trusted advisor to executive stakeholders, ensuring our customers achieve meaningful outcomes with AlertMedia while driving long-term retention and expansion. If you thrive on building strategic partnerships, delivering measurable value, and leading cross-functional collaboration, this is an opportunity to make a significant impact. Who you are: You're a seasoned customer success leader who thrives in high-stakes, high-visibility environments. You bring deep experience partnering with large, global organizations-navigating complex structures, aligning diverse stakeholders, and building trust from frontline users to executive leadership. You understand how to translate business objectives into meaningful customer outcomes, and you're equally comfortable leading a strategic conversation in

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.