Workforce Planning Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Workforce Planning Analyst Manila, Philippines Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Workforce Management (WFM) Scheduler is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As the Customer Support scheduler, you will be responsible for the allocation of headcount across multiple sites, channels and tiers and be expected to manage these and the relationships with partner WFM teams. You would be an important part of a fast moving and high profile team and be required to work closely with cross-functional teams to achieve the best results. A Typical Day: Partner with operations to generate and deploy schedules based on language, skill and contact channel Set up, manage and maintain schedules for several internal teams Manage, build and track/report schedule demand for multiple partner sites with multiple channels and languages across a shared queue environment Build and run scheduling scenarios and provide analysis of potential impacts of new lines of business, changes to SLA, routing, skilling etc. Work closely with the broader Workforce Management (WFM) team to understand all aspects of capacity planning and forecasting Track, analyse and report

Read the full description at careers.airbnb.com. FewerJobs shows a source-linked preview and links to the original posting.