Head of Customer Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Head of Customer Support San Jose | OnSite HEAD OF CUSTOMER SUPPORT Location: San Jose Employment Type: Full time Location Type: On-site Department: Customer Support OVERVIEW WHY THIS ROLE EXISTS AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms. We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring. We are past figuring out product market fit. We are now scaling complex, global customer operations at speed. Every new customer we onboard is a high stakes, high complexity lift. Compliance teams are trusting us with their core regulatory workflows. Time to onboard is our north star, and operations is where that is won or lost. We are looking for a Head of Customer Support who can: - Turn a growing customer base into a world class operational machine - Operate at founder level depth across onboarding, support, and escalations - Scale operational thinking across teams, regions, and customer tiers - Obsess over clarity, velocity, and customer outcomes This is a builder, leader, and support-first role. WHAT YOU WILL OWN 1. CUSTOMER ONBOARDING - Own time to first verification as a primary company metric - Design and run the end to end onboarding journey from contract signed to live in production - Build integration enablement motions for technical and non technical customers - Create clean handoff rituals from sales to onboarding to support - Ship onboarding playbooks that scale across SMB, mid market, and enterprise

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