Sr. Manager, Strategic Projects

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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401(k) match

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Sr. Manager, Strategic Projects Denver, CO, Denver, Colorado, United States Role Overview We are seeking a highly motivated and detail-oriented Sr. Manager of Strategic Projects (Operations) to join our Customer Operations leadership team. This individual will play a critical role in driving strategic cross-functional initiatives, enabling operational excellence, and serving as a trusted partner to the SVP of Customer Operations. The ideal candidate is a strategic thinker and strong operator-equally comfortable in high-level strategy discussions and day-to-day execution. They must be skilled at leading complex projects, fostering alignment across functions, and navigating difficult conversations with confidence and ease. Key Responsibilities - Lead and manage cross-functional strategic programs that impact Customer Operations and the broader organization. - Partner closely with Customer Success, Support, Professional Services, Product, Engineering, and other teams to ensure alignment on strategic priorities and execution. - Act as a trusted advisor to the SVP of Customer Operations, driving key initiatives and preparing leadership updates. - Own the planning and execution of strategic priorities, including communication, change management, and process improvement. - Facilitate and drive effective leadership meetings, ensuring clear outcomes, accountability, and follow-up actions. - Provide structure, organization, and rigor in day-to-day execution across multiple programs simultaneously. - Anticipate risks, surface critical issues, and drive resolution by bringing the right stakeholders together. - Champion a culture of operational excellence, accountability, and continuous improvement. Qualifications - 10+ years of experience in program management, business operations, or a similar leadership role within software, SaaS, or technology-driven organizations. - Proven track

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