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Invoca

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  • Sales Development Representative (Hybrid in Austin, TX)

    Austin

    hybrid $50K-$60K 12 wk leave

    Sales Development Representative (Hybrid in Austin, TX) Austin About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Team Our Sales Development team drives Invoca's growth within Mid-Market and Enterprise segments by generating high-quality leads and expanding our customer base. Collaborating closely with Regional Sales Directors and Account Executives, the team strategically brings Invoca's cutting-edge solutions to market, helping more businesses unlock actionable insights through conversation data. About the Role As a Senior Sales Development Representative , you'll play a pivotal role in identifying and nurturing high-value prospects, building the foundation of our sales pipeline. Partnering with sales leadership, you'll create new sales opportunities, drive pipeline growth, and influence our strategic outreach. Reporting to the Senior Manager and Director of Sales Development, you'll be essential to Invoca's continued success and impact. This is a hybrid role and candidates must be located in Austin, TX. You Will: Develop and maintain a pipeline of qualified leads, working proactively to exceed sales targets Engage deeply with prospects to understand their challenges and communicate Invoca's unique value Conduct high-volume outreach, including cold calls and strategic follow-ups, to engage potential clients effectively Craft and deliver compelling product narratives that resonate with diverse stakeholders, from individual contributors to C-level executives Collaborate with the sales team to forecast accurately and manage a

  • Sr. GTM AI Architect

    Remote - US (see posting for locations)

    remote $153K-$187K 12 wk leave

    Sr. GTM AI Architect Remote - US (see posting for locations) About Invoca: Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team: Our Revenue Systems, Data & AI team is responsible for building and powering the infrastructure of our revenue engine. We own the GTM tech stack, data architecture, and automation layer that enables scalable, efficient execution across Sales, Marketing, and Customer Success. As we continue to evolve in an AI-driven landscape, we are focused on embedding intelligence directly into our workflows to drive better decisions, improve productivity, and accelerate revenue outcomes. About the Role: We're seeking a highly technical, innovative, and forward-thinking Sr. GTM AI Architect to lead the design and deployment of AI-driven capabilities across our GTM tech stack. This is a senior individual contributor role responsible for embedding AI directly into revenue workflows to enable smarter decision-making, automate manual processes, and improve execution across Sales, Marketing, and Customer Success. You'll act as both a builder and operator, translating a deep understanding of GTM workflows into practical AI systems. While we already leverage AI across our systems, this role was created to go deeper - providing dedicated focus to scale those efforts

  • Sr. Sales Engineer

    US Remote - (see posting for locations)

    remote $130K-$160K 6 wk leave

    Sr. Sales Engineer US Remote - (see posting for locations) About Invoca: Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Team: Our Sales Engineering team is the technical heartbeat of the go-to-market organization. We partner with Sales, Product, and Engineering to solve complex customer challenges. We are a collaborative, "egoless" team that thrives on continuous learning and pushing the boundaries of what AI can do for our customers. What You'll Do: Architect the Demo Ecosystem End-to-End System Design: Design and maintain the "Gold Standard" demo environment, including the system architecture, database schemas, and API layers that power Invoca's technical storytelling. Full-Stack Prototyping: Build functional user interfaces and dashboards that make complex AI processes "visible" and intuitive for non-technical stakeholders. Scalable "Scaffolding": Create modular demo assets and "click-to-deploy" sandboxes that the broader SE team can easily customize for specific industry verticals. Process Automation: Use toolsets such as Gumloop, Zapier, or Workato to automate data flows between marketing touchpoints and sales outcomes. Lead Technical Strategy Strategic Pre-Sales: Partner with Account Executives on high-value accounts to lead integration, technical discovery, and navigate complex technical blockers. High-Stakes Technical Reviews: Act as the lead architect during deep-dive technical reviews with customer CTOs and Security Officers, defending the scalability, database integrity, and security of your proposed solutions. AI Thought Leadership: Collaborate

  • Staff Product Manager- AI Platform

    Remote - US & Canada (see posting for locations)

    remote $140K-$208K 12 wk leave

    Staff Product Manager- AI Platform Remote - US & Canada (see posting for locations) Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale. We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots. This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer-from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just what Invoca's AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team The AI Platform team builds

  • Implementation Manager

    Remote - East Coast

    remote $77K-$95K 12 wk leave

    Implementation Manager Remote - East Coast About Invoca: Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Team: Implementation is an essential differentiator for Invoca and a critical time in the customer journey. As an Implementation Manager, you will lead the successful deployment of Invoca's industry-leading Call Tracking and Analytics solution across a portfolio of customers. Reporting to the Senior Manager, Implementation, you will manage projects spanning four customer segments, ensuring a seamless onboarding experience that drives product adoption and long-term success. About the Role: This individual contributor role requires strong project management, product expertise, and communication skills to effectively guide customers through technical implementations while balancing multiple engagements. This role supports teams in the US and the UK. You will play a key role in delivering exceptional business value by optimizing onboarding processes, developing best practices, and collaborating cross-functionally to support customers in achieving their goals with Invoca. As a strategic thinker and problem solver, you will contribute to the continuous improvement of the implementation function and help scale processes to meet the evolving needs of a growing SaaS organization. You Will Project & Portfolio Management: Oversee a portfolio of customer implementation projects, ensuring timely completion and successful execution. Customer Engagement: Collaborate with customers to understand business objectives and tailor implementation strategies to their needs.

  • Director, Product Design

    Remote - California, Bay Area

    remote $225K-$255K 12 wk leave

    Director, Product Design Remote - California, Bay Area About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. With 400+ employees, 2,000+ customers, and $100M+ in revenue, we're building the category-defining platform for AI-driven conversation intelligence - and we're hiring the people who will shape what enterprise software looks like in the AI era. About the Team We're in the middle of a meaningful operating model shift: design-forward PMs and tech leads are increasingly taking ownership of prototyping and design decisions for small- to mid-scale initiatives, which means our design team's highest leverage is on the hardest, most open-ended platform problems. About the Role We're looking for a Director of Product Design to lead the craft, quality bar, and creative direction of the Invoca platform. This is a hands-on leadership role for someone who is happiest designing the hardest, highest-leverage parts of the product and developing a team of designers who consistently ship work they're proud of. This is a player/coach role, and we mean that without qualification. You will personally own and ship design for our most complex and strategically important platform initiatives. You will also manage, coach, and grow a team of strong product designers. You'll do both in the same week, sometimes the same day. We're not looking for someone to manage a design org from a distance. We're looking for someone who ships. You'll set the standard for what

  • Director, Technology Partnerships

    Remote - US or Canada

    remote Salary not disclosed

    Director, Technology Partnerships Remote - US or Canada About Invoca: Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. Director, Technology Partnerships Overview We are seeking a results-oriented Technology Partnership Sales Lead to drive and manage our relationships with key marketing and technology partners. This role is crucial for expanding our market reach and driving revenue through strategic partnerships. The ideal candidate will have a proven track record in sales, account management, and a deep understanding of the MarTech ecosystem. This is an individual contributor role with quota carrying responsibilities. The role is remote, but can require up to 50% travel to meet with clients and partners. Key Responsibilities Identify, prospect, and secure new strategic technology partnerships. Generate leads for Invoca sales team as new opportunities with assigned technology partners, such as Google, Adobe, Salesforce and Meta Develop and execute a comprehensive partnership sales strategy. Serve as the primary point of contact for assigned technology partners, fostering long-term relationships. Collaborate internally with Marketing, Product, and Sales teams to drive GTM efforts and expand revenue. Educate technology partners on our product/service offerings and train them on how to best position and sell our solutions to their clients. Negotiate partnership agreements and contracts. Track and report on partnership performance, pipeline, and revenue goals. Qualifications Required Bachelor's degree in Business, Marketing,

  • Social Media Content Creator

    Remote - California, Remote - Colorado, Denver

    remote $120K-$147K 12 wk leave

    Social Media Content Creator Remote - California, Remote - Colorado, Denver About Invoca: Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created. Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI - connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team: The corporate marketing team at Invoca owns how the company shows up to the market and connects that presence to revenue. We set brand strategy and positioning, partner with design on visual identity, and produce content that drives traffic and conversions across the buyer journey. We run PR, analyst relations, and executive visibility, securing press, shaping analyst evaluations, and positioning our leaders as industry problem-solvers. We run internal comms and the corporate digital presence, from website and SEO/GEO to social. Our brand and storytelling build awareness and pipeline, deepen category leadership and customer loyalty, and keep Invoca ahead in a fast-moving agentic AI space. About the Role: In this role, you'll be the architect of our brand's social presence, crafting dynamic content and cultivating community

  • Senior Platform Technical Product Manager

    Remote - US (see posting for locations)

    remote $117K-$175K 6 wk leave

    Senior Platform Technical Product Manager Remote - US (see posting for locations) About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. The Opportunity: Architecting Invoca's Platform Foundation As Invoca accelerates the modernization of its platform-moving from a monolith to a service-oriented architecture leveraging IaaS, PaaS, and SaaS solutions-we are adopting a Platform as a Service strategy. This is a high-impact role where you will be instrumental in building the scalable, reliable, and widely-adopted technical foundations for our entire engineering organization. Your success will directly translate into improved engineering velocity, reduced technical debt, and clear alignment between platform investments and core business outcomes. About the Team You will be a key member of the Architecture team, partnering directly with the Site Reliability Engineering (SRE) and Developer Enablement teams. Developer Enablement: Builds, maintains, and supports the tooling, gems, libraries, CI/CD, and foundational services (like Identity) that all Invoca services rely on. SRE: Provides the core infrastructure, observability, and stability to enable engineering teams to build new services and scale our platform effectively. Your Role and Impact We are seeking a Platform Technical Product Manager (TPM) to partner with technical leadership to define the strategy, roadmap, and execution for our internal platform capabilities. This role requires a systems mindset, sitting at the intersection of engineering, architecture, and product to

  • Director, Revenue Operations

    Remote - US (see posting for locations)

    remote $171K-$209K 12 wk leave

    Director, Revenue Operations Remote - US (see posting for locations) About Invoca Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team Our Revenue Operations, Strategy and Enablement organization is designed as a unified, end-to-end revenue engine - aligning Strategy, Operations, Systems, and Enablement across the full customer lifecycle. We have eliminated traditional Sales, Marketing, and Customer Success Ops silos and replaced them with clear ownership across planning, execution, and infrastructure, within our GTM operating model. The Revenue Operations pillar owns how our revenue engine operates day-to-day. We are the team that translates business needs into operational solutions - defining the processes, workflows, and lifecycle structures that power scalable, efficient GTM execution across Marketing, Sales, and Customer Success. About the Role We're seeking a highly operational, process-driven, and strategic Director of Revenue Operations to own end-to-end operational process and procedure design across our full revenue lifecycle. This is not a systems or analytics role - it is a role for someone who excels at translating business needs into operational solutions: defining how the revenue engine runs, how teams collaborate, how workflows are governed, and how the customer journey is operationalized from first touch through retention.

  • Senior ML Engineer

    Remote - US & Canada (see post for locations)

    remote $152K-$228K 6 wk leave

    Senior ML Engineer Remote - US & Canada (see post for locations) Senior ML Engineer About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Team The Data Platform team owns the full ML lifecycle at Invoca, from model training and fine-tuning through inference optimization and production APIs. We move quickly, swarm on hard problems, and care deeply about code quality, reliability, and each other's growth. Learn more on our blog or check out our open source projects . About the Role We're hiring a Senior ML Engineer to own the productionization layer of Invoca's ML stack - model serving, inference optimization, fine-tuning, and the APIs and pipelines that tie it all together. You'll be a primary driver of the infrastructure powering our Context Engine and agentic AI workflows, working closely with Data Scientists, Data Engineers, and Applied AI Engineers. Core Focus & Primary Ownership Lead End-to-End MLOps and Productionization: Architect, implement, and maintain CI/CD pipelines for ML artifacts - including model evaluation, versioning, and automated deployment. Serve as the primary SME for operational excellence across the Invoca ML stack. Design and Optimize SLM/LLM Deployment: Own the full inference infrastructure: model serving on Triton Inference Server, Baseten, and Kubernetes-based GPU infrastructure. Profile and tune for low latency and high throughput, and build robust, scalable APIs

  • Join Our Talent Community

    Remote

    remote Salary not disclosed

    Join Our Talent Community Remote Join the Invoca Talent Community Welcome to Invoca's Talent Community! We are thrilled to invite passionate and talented individuals to explore exciting career opportunities with us. Whether you're a candidate looking for a new challenge or someone referring top talent, you're in the right place. By joining our Talent Community, you'll be the first to know about new job openings, company updates, and exciting events. Why Invoca? At Invoca, we are the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, we are building a world-class SaaS company. Our mission is to transform the way businesses connect with their customers, and we want you to be a part of this journey. Our Departments Engineering Our engineering team is the backbone of our innovative products. They build, test, and maintain the solutions that drive our success. Software Engineers Quality Assurance Engineers Data Engineers and Scientists Reliability Engineers Security Engineers Tech Leads and Architects Product The product team ensures that our offerings meet market needs and exceed customer expectations. Product Managers UX/UI Designers Product Analysts Technical Product Managers Sales Our sales team is dedicated to expanding our customer base and ensuring our solutions reach those who need them most. Account Executives & Managers Sales Development Representatives Sales Engineers Sales Operations Strategic and Partnership Leaders Revenue and Sales Enablement Marketing The marketing team crafts our story and spreads the word about Invoca's cutting-edge solutions. Account Based

  • Staff AI Platform Engineer

    Remote - US & Canada (see posting for locations)

    remote $180K-$273K 6 wk leave

    Staff AI Platform Engineer Remote - US & Canada (see posting for locations) About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Engineering Team You'll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between. We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other. About the Role We are hiring a Staff AI Platform Engineer to help build the core platform that powers AI development at Invoca. This role is not focused on building isolated AI features or one-off model applications; this is a platform engineering role. You will design and build the reusable systems, abstractions, interfaces, and operating standards that enable product teams to develop, ship, and operate AI capabilities quickly and safely. You will work at the intersection of developer experience, backend systems,

  • Sr. Software Engineer I

    Remote - US (see posting for locations)

    remote $127K-$191K 12 wk leave

    Sr. Software Engineer I Remote - US (see posting for locations) Senior Software Engineer I (Octothorpe) About Invoca: Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Team: Octothorpe is a platform multiplier team: we build, maintain, and support tooling for connecting pieces of the platform (gems/libraries, CI/CD, shared infrastructure patterns) to improve the lives of service owners. Invoca's Release Engineering “North Star” is that any change that supports a service (code/config/infra/secrets/process settings) flows through a standard build & deploy process with CI, config validation, security checks, health checks, and rollback quickly and reliably. Octothorpe owns and evolves the tooling and processes that power developer autonomy, automation, standardization, tight feedback loops, and staging/production parity. About the Role: As a Senior Software Engineer I on Octothorpe, you'll be an individual contributor reporting to the Sr. Software Engineering Manager. You'll focus on turning our internal engineering platform vision into reality by strengthening our CI/CD, driving key Ruby/Rails platform upgrades, and making authentication/authorization safer and more standardized across services. You'll operate as an expert within the team's domains: solving large-scope problems, leading small efforts from design through rollout, and helping your teammates remove bottlenecks. The work is highly cross-functional and platform-oriented. You Will: Own and

  • Senior Financial Analyst

    Remote: Based in California

    remote Salary not disclosed

    Senior Financial Analyst Remote: Based in California About Invoca: Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Team: The FP&A team is a dynamic group dedicated to helping the business scale during rapid expansion. We serve as a critical partner to the organization, providing the financial modeling and in-depth analysis necessary to support sound business judgment and strategic decisions. About the Role: Reporting to the VP of Finance, this highly visible individual contributor role focuses on financial modeling and forecasting. You will analyze financial and operational results, monitor performance, and own key components of the planning and forecasting processes while identifying ways to help the finance team scale. You Will: Gather, consolidate, and analyze operating and financial data, including monthly trends and drivers, with minimal templates and guidance provided. Assist with the commission process: onboard new hires, process terminations, QA Spiff calculations, distribute statements, track approvals, prepare payroll accruals, and submit data for payroll. Contribute to the monthly, quarterly, and annual financial reporting package for senior management and the Board of Directors. Perform variance analysis between budget, forecast, and actuals to ensure continued refinement of financial processes. Partner with functional area leaders on hiring and expense planning, forecasting, and ad-hoc analytics