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Casella Waste Systems Inc

75 open roles indexed with location, benefit, and apply-link signals where available.

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  • Sales Operations Administrator

    Rutland, VT, US

    unspecified $60K-$95K

    Sales Operations Administrator Rutland, VT, US Position Summary The Sales Operations Administrator provides centralized support focused on supporting the sales operations team's strategic objectives. Collaborating closely with key partners across the organization, the incumbent leads tactical execution for the management of the sales process and sales technology solutions, helping the sales organization run efficiently and effectively. The incumbent champions a unified approach to sales management including sales planning and process across all lines of business and divisions within the organization, with a goal to drive sales growth. Rutland, VT/Hybrid Hiring range: $60,000-$95,000 #INDSJ Key Responsibilities Maintains knowledge of and expertise in Customer Relationship Management software (MS Dynamics 365) and other related sales technology solutions. Works to ensure data capture is accurate and meets business needs, including: Implements sales technology best practices to accurately capture and store data, as well as deploying processes to audit the CRM and other tech solutions on a recurring basis and provide clear feedback to the field teams. Acts as a resource to the team, providing support and guidance and coordinating with relevant internal parties to resolve issues. Leads the set-up of CRM back-end data (e.g., teams, territory, pricing), ensuring data and logic are accurate while also establishing best practices to ensure efficient process management. Maintains knowledge of the latest technologies, version update

  • Division Controller

    West Bridgewater, MA, US

    unspecified Salary not disclosed

    Division Controller West Bridgewater, MA, US Position Summary The Division Controller provides support in budget preparation and expense management activities, directs, oversees, and guides the daily accounting functions for specific locations or facilities within the organization. Salary Ranges from 105k - 125k/year based on experience. Key Responsibilities Assists in cash collection activities working with cash applications and collections personnel. Executes internal controls and audits of policies and procedures in order to preserve the facilitates assets and maintains SOX compliance at the operating level within the hauling division. Conducts ad hoc analyses of division finances and prepares reports to facilitate decision making. Completes the preparation of financial statements and filings to ensure compliance with company, state, or official rules and regulations. Coordinates monthly, quarterly, and annual accounting close processes to maintain organization and efficiency within their assigned cost center. Plans, organizes, and guides projects to distribute work among employees. Assesses current accounting operations in order to determine recommendations or solutions for improvement and implementation of new processes. Coordinates with account executives to streamline budget processing. Managing the accumulation and consolidation of all financial data necessary for accurate accounting of consolidated business results. Manages and provides leadership to team members by effectively communicating, establishing clear

  • Heavy Equipment Operator

    Hopewell Junction, NY, US

    unspecified $23-$26/hr

    Heavy Equipment Operator Hopewell Junction, NY, US Position Summary The Heavy Equipment Operator ensures the safe operation of heavy equipment at the Transfer Station for the purpose of transferring and loading materials in an efficient and safe manner; operates one or more types of yellow iron equipment. The starting pay range for this position is $23-$26 per hour based on experience #INDSJ Key Responsibilities Opens and closes the facility according to scheduled hours of operation. Oversees the schedule of where and which trucks are to dump and switching out trailers. Ensures public areas of the transfer station clean at all times; follows schedule per Operation Manager for daily, weekly and monthly facility cleaning schedules. Ensures that customers (external and internal) use the transfer station according to all safety rules and regulations. Meets loading schedules to assure driver loads are ready to meet production. Directs incoming trucks and vehicles to appropriate unloading areas in a safe manner. Follows all safety and equipment checks and precautions in the performance of all duties. Sites all mechanical problems that arise during pre-trip inspection or during routine functions to the attention of the shop foreman immediately. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions: Apprentice: 0

  • Staff Accountant

    West Bridgewater, MA, US

    unspecified Salary not disclosed

    Staff Accountant West Bridgewater, MA, US Position Summary The staff accountant prepares, analyzes, and reviews financial statements and activities using accounting principles and assists with budget and close processes, conducts internal audits and ensures proper documentation to track accounts payable. Salary range is 65k - 85k depending on experience. Key Responsibilities Manages records of account entries by compiling and analyzing accounting activities. Maintains and prepares financial statements and other documents regarding the divisions financial position in order to provide reports and audits when needed. Reviews financial statements for completeness, accuracy and compliance with all accounting standards. Completes the entry of payroll change requests to keep up with staffing changes throughout the division. Contributes to the development and review of annual budgets and performance projections to help increase company growth. Monitors policies and procedures per assigned market area and suggests improvements for reporting and recording to meet business needs. Supports the Division Controller, Assistant Division Controller and Operations Management to successfully and efficiently complete financial projects. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions: Level 1: Demonstrates a g

  • Custodial Services Technician

    Rochester, NY, US

    unspecified $19-$21/hr

    Custodial Services Technician Rochester, NY, US Position Summary The Custodial Staff is responsible for cleaning and maintaining restrooms, offices, break rooms, hallways and conference rooms within the assigned facility in compliance with Casella's cleanliness standards and best practices. Hiring Range: $19-21/ hourly Key Responsibilities Maintains, cleans and dusts all areas of the facility as needed. Uses cleaning chemicals and prepares cleaning solutions to wash, disinfect and maintain various areas, equipment and fixtures in the facility. Manages inventory of cleaning supplies and paper products and makes orders for new supplies when replenishment is needed. Completes daily work log of sanitation requirements and reports any defective or inoperable equipment to supervisor. Ensures safety and the use of proper personal protective equipment (PPE) while completing cleaning procedures. Gathers trash and recycling and discards materials in proper containers. Communicates with team members and supervisors to ensure coordination of work. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Education, Experience & Qualifications The successful candidate will have a High School Diploma or GED and must be legally eligible to work in the United States. The physical ability to lift 50lbs. constantly throughout the day and work under many differen

  • Dispatcher

    West Bridgewater, MA, US

    unspecified $29-$32/hr

    Dispatcher West Bridgewater, MA, US Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers. Hiring Range: $29-$32 per hour Key Responsibilities Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction. Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles. Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area. Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service. Updates and informs Customer Care of any service delays in order to keep customers notified. Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. Reports driver performance issues or concerns to appropriate management for re

  • Administrative Office Specialist

    Fairfield, ME, US

    unspecified $42K-$46K

    Administrative Office Specialist Fairfield, ME, US Position Summary The Administrative Office Specialist provides professional clerical and administrative support to the division by providing support to managers, employees, and customers, assisting in daily office needs, and managing the company's general administrative activities. The incumbent supplies information to callers, maintains files, organizes and maintains schedules and appointments, generates standard reports, and produces correspondence. This role involves a high volume of customer service activities as part of day-to-day operations. Hiring Range: $20.00 - $ 22.00per hour This position is full-time on-site, Monday through Friday from 8am-5pm! Key Responsibilities Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services. Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues, gather customer information, track sales activities, create outreach campaigns, and generate new business opportunities and customer retention activities. Generates market interest and sales as the primary point of contact and resolution for all calls and cases routed from the Customer Care Center (CCC) for small commercial dumpster and temporary Roll-Off inquiries ensuring customers receive products and services in a timely manner and are connected with appropriate divisional sales team for in-person follow-up

  • Operations Supervisor

    Rochester, NY, US

    unspecified $70K-$80K

    Operations Supervisor Rochester, NY, US Position Summary The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development. Hiring Range: $70,000-$80,000/ annually Key Responsibilities Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella. Oversees drivers and helpers to ensure safety and operational goals are being met. Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement. Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella's core values. Monitors and coaches the driver's performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies. Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures. Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes. Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed

  • Heavy Equipment Operator - Transfer

    Rochester, NY, US

    unspecified $23-$26/hr

    Heavy Equipment Operator - Transfer Rochester, NY, US Position Summary The Heavy Equipment Operator ensures the safe operation of heavy equipment at the Transfer Station for the purpose of transferring and loading materials in an efficient and safe manner; operates one or more types of yellow iron equipment. 11:30am - 8pm Tuesday - Friday; 5am-1:30pm Saturday Hiring Range: $23-$26/ hourly Key Responsibilities Opens and closes the facility according to scheduled hours of operation. Oversees the schedule of where and which trucks are to dump and switching out trailers. Ensures public areas of the transfer station clean at all times; follows schedule per Operation Manager for daily, weekly and monthly facility cleaning schedules. Ensures that customers (external and internal) use the transfer station according to all safety rules and regulations. Meets loading schedules to assure driver loads are ready to meet production. Directs incoming trucks and vehicles to appropriate unloading areas in a safe manner. Follows all safety and equipment checks and precautions in the performance of all duties. Sites all mechanical problems that arise during pre-trip inspection or during routine functions to the attention of the shop foreman immediately. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions: Apprentice: 0-2 yea

  • Accounts Receivable Specialist

    East Greenwich, RI, US

    unspecified $23-$25/hr

    Accounts Receivable Specialist East Greenwich, RI, US Position Summary The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: $23-$25 per hour Key Responsibilities Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. Documents all internal and external communications to ensure proper transmission of customer interactions. Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. Acts as a liaison between customers and other departments within the organization to mitigate credit risk. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help driv

  • Operations Management Trainee

    Westbrook, ME, US

    unspecified Salary not disclosed

    Operations Management Trainee Westbrook, ME, US Position Summary The Operations Management Trainee participates in a training program designed to develop individuals into frontline manager roles. As an Operations Manager Trainee, you will learn the responsibilities and functions performed by an Operations Manager through on-the-job training. This training program lasts 12 months and will prepare you to effectively handle the day-to-day operations at a Casella division. Successful completion of this program will result in a management position in operations at a division within Eastern Region our business footprint which includes Maine, New Hampshire, Massachusetts and Connecticut. Key Responsibilities Learns how to perform ongoing operational analysis to maximize the utilization of company resources, operate too maximum efficiencies, and asset utilization. Gains and understanding of DOT & OSHA safety programs and systems, operational business processes, systems & tools, performance, management, and maintenance processes. Grasps how to drive change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the operations of the business unit. Collaborates with all frontline managers to learn and assist in the day-to-day business operations. Becomes well versed in the processes of screening, interviewing, and conducting reference and background checks on candidates. Works with local safety teams to continue to create a safety conscious culture while overseeing effective safe

  • Facilities Maintenance Technician

    Lewiston, ME, US

    unspecified $25-$28/hr

    Facilities Maintenance Technician Lewiston, ME, US Position Summary The Facilities Maintenance Technician utilizes knowledge of mechanical, electrical and hydraulic equipment to install, maintain, troubleshoot and repair machinery or equipment, diagnose issues with machinery components and determine when adjustments or repairs are needed. The incumbent will have an increasing level of responsibility with an increase of experience and expertise.Hiring Range $25.00-$28.00 per hour based on experience Key Responsibilities Reads and interprets equipment manuals to perform required maintenance and service. Prevents plant breakdowns by performing planned preventive maintenance on conveying systems, power transmissions and other power-driven rotating equipment. All repairs and preventive maintenance to be performed in conformance with established company and federal standards. Communicates equipment issues resolution to operators. Works in extreme environments that are often “dirty”. Repairs or coordinates repair of warn defective machinery or equipment; tests machines to ensure that quality and rate of production meets specifications. Performs extensive housekeeping duties and uses a variety of small tools, hand-powered tools, and knives while complying with safety regulations. Maintains necessary log for daily equipment inspections to ensure that the risk of downtime is kept to a minimum. Establishes and adjusts work procedures to meet production schedules and advises Plant Maintenance Manager if additional work is needed or canno

  • Helper - $1,500 Hiring Bonus!!

    Hooksett, NH, US

    unspecified Salary not disclosed

    Helper - $1,500 Hiring Bonus!! Hooksett, NH, US Position Summary The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols. Includes a $1,500.00 Hiring Bonus!! #INDSJ Key Responsibilities Loads and empties residential and/or commercial containers into truck manually or mechanically. Maneuvers containers that are staged curbside, dockside, carryout, or require pullout to complete service. Operates hoisting device to lift and empty bins or containers into truck hopper. Places any and all bins serviced at any customer location back where they were picked-up from in the up-right position with covers placed back on the containers. Assists driver with all backing maneuvers while on route. Loads trash and recycling into a rear load truck in fluctuating weather conditions. Lifts 50 pounds constantly throughout the day while able to maintain the stamina to successfully complete the duties of this physically demanding position. Always maintains a safe working environment. Works in a high pace ever changing industry. Communicates in a professional manner when dealing with customer and other employees. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Education, Experience & Qualifications The successful candidate will

  • CDL Driver

    Manchester, PA, US

    unspecified Salary not disclosed

    CDL Driver Manchester, PA, US Position Summary The CDL Truck Driver will be responsible for the safe and efficient operation of rear load, front load, side load, and roll off trucks, while providing prompt, courteous and complete waste removal services for customers on designated routes. The Driver safely maneuvers assigned vehicle in residential or commercial environments; navigates high traffic and congested roadways, driveways, alleyways, and lots and provides excellent customer service. The driver must have the ability to make positive contributions to their surrounding communities on behalf of Casella. New Starting Pay Rate for Qualified Candidates! Drivers at Casella participate in a Career Pathways Program that offers exceptional Advancement Opportunity, Regular Merit Increases, and Safety Bonus Incentives . #INDSJ Key Responsibilities Performs pre/post trip inspections of assigned vehicle in accordance with Casella safety standards as well as state and federal regulations; maintains appearance of truck in accordance with company standards. Exhibits dedication to performing safe operation of rear load, front load, side load, roll off trucks on streets, highways, customer sites, and construction sites. Provides a distinguishably different level of service through courteous interactions with all customers and provides service in a timely manner. Exhibits a positive attitude towards company, customer and municipal goals. Completes all assigned company and federally mandated paperwork accurately. Empti

  • Sales Support Coordinator

    Peabody, MA, US

    unspecified $25-$28/hr

    Sales Support Coordinator Peabody, MA, US Position Summary The Sales Support Coordinator is responsible for data management and the communication of price and service changes, for all Resource Solutions Retail and Commercial accounts. The incumbent acts as a liaison between various Resource Solutions teams when communicating changes to CRS related accounts and ensures detailed pricing information is entered accurately. Hiring Range: $25.00-$28.00 Per Hour #INDSJ Key Responsibilities Communicates with 3rd party vendors, customers, and internal team members regarding the initial setup of all commercial and retail account types within SoftPak. Collects service pricing and account information from sales representatives, divisions, and 3rd party vendors, used to service accounts outside of Casella's operating footprint, to ensure timely follow up and accuracy of data. Coordinates communications between various levels of management and internal and external team members to ensure accurate pricing and service changes. Performs administrative operations, billing and set up of CRS accounts including intercompany linked account utilizing common understanding of company specific software systems to ensure necessary information is available for billing processes. Develops and maintains an accurate data file of all service and price changes along with the contract database in SharePoint, ensuring agreements are fully executed and consistently maintained. Sends set up sheets to divisions and award letters to vendors for new accoun

  • Truck Mechanic Apprentice

    Williston, VT, US

    unspecified $23-$25/hr

    Truck Mechanic Apprentice Williston, VT, US Position Summary The Truck Mechanic Apprentice works alongside a knowledgeable Casella Waste Truck Mechanic to learn and further develop skills. The Apprentice provides maintenance, repairs vehicles and equipment, and mainly focuses on preventative maintenance and maintaining the safety of all vehicles and equipment. The Truck Mechanic Apprentice will continue in this role until they compete all training requirements. The starting pay range for this position is $23-$25 per hour. Key Responsibilities Gains an understanding of basic parts, processes, and maintenance techniques as instructed by knowledgeable technicians. Learns how to complete all work orders, perform maintenance tasks based on driver pre and post trip inspections in a timely manner. Performs all job duties in accordance with company safety policies and regulations to ensure safe operations. Assists senior level technicians in performing preventative Maintenance Inspections. Aids senior level technicians on larger projects. Learns how to thoroughly identify defects requiring correction, which would affect the availability of the equipment and the safety of the equipment operator. Adjusts brakes, clutches, and other utilities that are part of the vehicle or other equipment. Adjusts hydraulic pressures and other hydraulic components of any equipment. Performs tire changes and repairs on vehicles and equipment. Builds, rebuilds or replaces hydraulic components and hoses of any vehicle or stationary equipment. Learn

  • Fleet Maintenance Supervisor - 2nd Shift

    Rochester, NY, US

    unspecified $85K-$100K

    Fleet Maintenance Supervisor - 2nd Shift Rochester, NY, US Position Summary The Maintenance Supervisor oversees day to day operations in the maintenance shop, provides direct leadership for technicians, supervises the repair and maintenance of mechanical equipment installed and used for daily operations, and ensures timely installation and upkeep of the company's property and systems in order to establish operational effectiveness. Hiring Range: $85,000.00- $100,000.00 per year. Key Responsibilities Coordinates and supervises all maintenance work and repairs, and monitors progress and quality. Reviews repairs and other maintenance requests and prepares work order documents. Oversees personnel including coaching, training, evaluating, employee performance, conducts disciplinary action as needed and provides input for improvement. Interprets and ensures consistent application of organizational policies and safety regulations. Establishes and maintains the highest level of excellence in communication with colleagues throughout the company. Assists and coordinates maintenance activities with Maintenance Manager to maximize operational efficiency of equipment and minimize unscheduled downtime. Maintains and improves a Preventative Maintenance Program within the facility to ensure all equipment is operational continually. Organizes, schedules, and manages work crews for major equipment overhauls, replacement of equipment and special projects. Manages and provides leadership to team members by effectively communicating, establishing clear g

  • Diesel Technician

    Latham, NY, US

    unspecified $50K-$58K

    Diesel Technician Latham, NY, US Position Summary The Diesel Technician maintains diesel equipment, completes inspections and preventive maintenance requirements, corrects vehicle deficiencies, completes adjustments and alignments, and maintains records to ensure we are able to keep our level of commitment to safety and customer service. Starting Rate of $24-$28/hour depending on experience. Key Responsibilities Performs all job duties in accordance with company safety policies and regulations. Performs maintenance tasks based on driver pre and post trip inspections in a timely manner or as directed by maintenance manager. Maintains diesel equipment operation by completing inspections and preventative maintenance requirements and makes appropriate corrections when needed. Works in adverse conditions at times including heat, cold, wind, rain and snow to repair equipment and vehicles. Builds and assembles machines or mechanical components according to requirements. Troubleshoots reported problems and resolve them in a timely manner. Maintains all relevant records for all work and procedures and reports on issues. Performs accurate lockout/tagout procedures. Runs diagnostic tests on vehicles and analyzes the results to problem solve; test drive vehicles to diagnose malfunctions when necessary. Perform any and all necessary procedures to ensure maximum reliability and the safety of the equipment operator including, performing preventative maintenance inspections, tire changes, changes of breaks and any other uti

  • Mechanic - Heavy Equipment Technician

    Scarborough, ME, US

    unspecified $21.5-$28/hr

    Mechanic - Heavy Equipment Technician Scarborough, ME, US Position Summary The Heavy Equipment Technician performs repairs, preventative maintenance, and corrections on heavy equipment, compact heavy equipment, light service equipment, and light trucks. Typical repairs include, but are not limited to, preventative maintenance inspections, hydraulic, fuel, exhaust, brakes, suspension, electrical, HVAC, and emission systems. Hiring Range: $21.50 - $28.00 per hour based on experience Key Responsibilities Maintains advanced knowledge to diagnose and repair mechanical problems on heavy equipment. Performs repair or preventative maintenance on electrical, diesel, and gasoline vehicles including compactor, excavator, wheel loader and other vehicles to maximize safe and productive operations Reads and interprets equipment condition reports and/or repair orders, communicate with supervisor and/or operator for clarification of defects and discuss preventive techniques with operators to minimize future repairs. Completes paperwork associated with repairing equipment, documenting parts usage and accounting for applied times (i.e. work order times compared to card times). Completes daily consumables report to record hours, fuel and oil usage. Collects and interprets analysis from oil sampling. Follows all safety policies and procedures. Performs overhauls on gas or diesel engines. Perform tasks per Preventative Maintenance checklist (PM's). Keeps records of PM's checklist, and oil samples. Make needed repairs to equipment and/or manage third par

  • Assistant Home Office Controller - IT

    Rutland, VT, US

    unspecified $74K-$97K

    Assistant Home Office Controller - IT Rutland, VT, US Position Summary The Assistant Home Office Controller - IT - is responsible for performing the functional aspects of the monthly financial close for the department; creating, managing, analyzing and reporting on performance against the IT annual budget and monthly forecasts; and providing general accounting, analytical and procurement support for day-to-day operations.Applicants must be legally authorized to work in the United States without restriction for any employer. We are not able to provide visa sponsorship or assume existing sponsorships.Hiring Range is $74,000 - $97,000 with bonus eligibility. Key Responsibilities Assists the Home Office Controller with the monthly, quarterly, and annual accounting close processes for the IT line(s) of business, ensuring accuracy, timeliness and SOX compliance. Develops, manages and tracks performance against budgets and forecasts. Creates and manages accrual schedules related to IT vendor contracts and projects. Prepares and analyzes financial and operational reports related to operating and capital expenditures, trends, projects, and activities for senior IT leadership. Collaborates with Accounting and IT teams to consolidate and analyze discretionary and non-discretionary spending, including expenditures related to acquisition activity. Monitors and reports capital and acquisition spending to ensure compliance with company policies and procedures (e.g., capitalization vs. expense). Responds to ad hoc reporting requests, data extra