Nansen jobs

Customer Support Agent Bhutan Nansen surfaces the signal and creates winners in the future of finance. We're building a new way to trade: agentic, onchain, and fully integrated. From analytics to execution, we're the platform where investors find alpha and act on it. We're building a world-class support team in Bhutan to be closer to our users around the clock. This is an early and important hire - you'll be among the first on the ground, working directly with our global CS and product teams. The Role As a Customer Support Agent, you'll be the human behind the help. You'll work alongside our AI support agent (Thor) to resolve user issues, escalate where needed, and make sure every Nansen user feels genuinely taken care of. This isn't a ticket-grinding job. We're building a lean, AI-augmented support function - that means you'll handle the cases that need real judgment, empathy, and creative problem-solving, while Thor handles the repetitive front line. What You'll Do - Respond to user support requests across Zendesk and Discord community channels - Triage, investigate, and resolve issues related to account access, billing, data discrepancies, and product usage - Escalate complex technical or product issues to the appropriate internal teams with clear documentation - Work alongside Thor (our AI support agent) - reviewing AI-generated responses, catching errors, and improving its outputs over time - Collect and surface user feedback to the product team - Help build and maintain our support knowledge base (FAQs, help docs, canned responses) -

Senior Security Engineer Remote Europe | Remote Asia Talent Wanted. For hazardous journey. Small wages , bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success. Fridtjof Nansen crossed the Arctic, going places no human had ever been. Together with our users, we're doing the same onchain - and someone needs to make sure we don't get killed on the way there. Nansen is a special company. We're building the single best platform for onchain investing - agentic trading, staking infrastructure, AI-powered analytics - and we're scaling fast. Fast enough that security can't be an afterthought bolted on later. It has to be built in, from the start, by someone who knows what they're doing. Our mission: Surface the signal and create winners. What you'll do at Nansen You'll be the person who makes sure we can move fast without breaking things that matter. That means embedding security into everything we build - cloud infrastructure, applications, CI/CD pipelines, AI systems, staking operations - across a generalist role that spans the full surface area. - Run security assessments across systems, architectures, and code - find the vulnerabilities before someone else does - Advise engineering teams on secure design decisions. You're a partner, not a blocker - Deploy and maintain security infrastructure: SIEM, vulnerability scanning, endpoint protection, logging - the things that let us sleep at night - Secure our CI/CD pipelines and deployment workflows end-to-end - Own secrets management, key management, and

Account Executive - Staking Remote Global New York preferred | Remote Talent Wanted. For hazardous journey. Small wages , bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success. Fridtjof Nansen crossed the Arctic, going places no human had ever been. Together with our users, we're doing the same onchain: charting entirely new territory. Nansen is a special company. We're building the single best product for onchain investing, allowing A New Way To Trade that's agentic, onchain, and fully integrated. If you're looking for an adventure, you've come to the right place. Our mission: Surface the signal and create winners What you'll do at Nansen You own the full sales cycle in the staking vertical. Foundations, ecosystem teams, institutional holders - these are your prospects. From first outreach to signed contract, from renewal to expansion, this is your book. - Own the complete sales cycle: prospect, qualify, close, renew, and expand partnerships with blockchain foundations and ecosystem teams - Manage the end-to-end launch of new validator ecosystems: initial scoping, commercial negotiation, delegation activation, and go-to-market execution - Identify and engage institutional holders and ecosystem leads who need staking infrastructure and validator partnerships - Track new chain launches, protocol developments, and market shifts to find opportunities before they're obvious - Partner with product, marketing, and customer success to close complex deals and retain accounts What we're looking for - 3-5 years in sales or business development, with a track record that shows

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Backend Engineer USA | Remote | Canada | Brazil | Europe | UK | Switzerland | Mexico | Argentina | Chile | Uruguay (Remote - North America, LATAM or Europe) Nango https://nango.dev (YC W23) is a developer infrastructure company and the leading provider of API access for agents and apps. It enables AI applications to connect to the real world through integrations. More than 400 paying customers rely on Nango today, including Replit, Ramp, Mercor, Vapi, Instantly, and Exa. We are a YC-backed, multi-million ARR company with a team of 10 from AWS, Snyk, GitHub, Okta, Netlify, Uber, Samsara, and more. We are hiring Senior & Staff Backend Engineers to join the core engineering team building Nango's platform and developer infrastructure. This is a critical role at the heart of the company: as a product-led business selling to developers, our engineers directly drive the product roadmap, specifications, and execution. You will own core systems end-to-end, from ideation and design to implementation and close collaboration with developer customers, shaping both the platform and how Nango evolves. WHAT YOU'LL DO - Design and scale backend systems, APIs, and services for our open-source platform. - Build world-class developer interfaces: APIs, SDKs, UIs, and a runtime that delights developers. - Collaborate directly with customers to solve integration challenges. - Optimize performance, scalability, and reliability across backend services. - Shape the roadmap and company strategy with high ownership of key decisions. - Engage with the open-source community, owning and maintaining our repo. WHO YOU ARE

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