Kaizen Labs jobs

Chief Technology Officer New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role Kaizen is building the constituent services operating system for the American government - and the 2.0 build cycle is the moment that determines whether we become a platform company or stay a vertical one. We have live federal deployments, real pull from USDA, DoW, DHS, and Commerce, and a product thesis proving out in production. What we need now is a technical general to command both Platform and Delivery: two fundamentally different operating modes that must run in parallel without collapsing into each other.

Senior Security Engineer New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role Kaizen's platform reaches 40M residents across 50+ agencies in 17 states. We've already signed multiple federal customers with many more in the pipeline - and the work of making Kaizen federal-ready is currently spread across a handful of engineers. That doesn't scale. We're hiring our first dedicated security engineer to sit on the platform team and own this end to end: architect the controls, write the SSPs, and partner with engineering to embed compliance into how we ship rather than bolt it on after.

Senior Product Designer New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. Location This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays). The Role As a Senior Product Designer, you'll play a foundational role in crafting exceptional user experiences for government staff and members of the public. This high-agency opportunity will allow you to impact every aspect of design at the company: from scoping

Business Development Representative New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role Most government agencies are still running on legacy software built before smartphones existed - and the residents who depend on those services feel it every day. Kaizen is changing that, but closing deals with public sector agencies is a long game: multi-stakeholder, relationship-driven, and high-touch from the very first conversation. This BDR role exists to build the top of that funnel - identifying the right agencies, opening the right doors, and handing off qualified opportunities to our Account Executives. It's an early-career role with

Software Engineer, Product New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. Before You Apply... We're looking for a Product Engineer who is obsessed with what AI can do right now - not theoretically, not eventually - and wants to build systems that millions of Americans actually use. The stack is modern: React / Next.js / TypeScript / Node / Postgres / Prisma / AWS. The problems are hard. The feedback loops are short. The team is small and extremely good. The Role This is not a ticket-grinder role. You're not here to implement Figma specs, collect your

Business Operations Manager New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role Kaizen's growth is accelerating, and we want to get out in front of it. We're hiring a Business Operations Manager to help the COO and Chief of Staff stay multiple steps ahead, building the operating muscle that lets us scale without losing the speed that got us here. You'll take on a rotating portfolio of operational and strategic projects across the company, spanning financial ops, customer ops, deployment support, vertical expansion, automations, dashboards, people ops, compliance, and more. The point isn't to own one

People Operations Manager New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role The Kaizen team is growing and the back-office and people infrastructure that got us here (onboarding, payroll, benefits, compliance, office ops) is ready to scale. This is the first dedicated People Operations hire at Kaizen. You'll take ownership of the function, build the processes that grow with the company, and be the person employees and managers turn to across every stage of the employee lifecycle. What You'll Do - Own onboarding and offboarding end-to-end: offer letters, I-9 verification, background checks, tools provisioning, system access

Head of Brand & Storytelling New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role Kaizen has built something real - 40M residents, 50+ agencies, 17 states - and most people have never heard of us. That changes now - we're at the point where our brand needs to do serious work: recruit mission-driven talent, win federal contracts, build credibility with investors, and make Kaizen a name that people in government, tech, and public life actually know. This is not a production role, it's a builder role - the person who figures out what Kaizen's brand should

Senior Software Engineer, Product New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role Most government software was built for compliance, not for the people who use it. Kaizen is changing that - and the engineers who work here are the reason it's possible. At the senior level, this role carries more than code: you're shaping how AI-native features get designed, scoped, and shipped across a platform that millions of Americans touch when they need something from their government. You'll be one of a small number of engineers with direct influence over what gets built and how

Customer Support Operations Manager New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role As Kaizen's platform expands across more agencies and more use cases, the volume and complexity of support is outgrowing the tactical, reactive way most teams handle it. This role exists to change that: to build Kaizen's customer support operations function from the ground up and move it from firefighting to system design. You'll own the whole operational picture: the escalation paths, the workflows, the support metrics, the onboarding playbooks, and the training that keeps the team sharp, along with the tooling that powers

Join our Talent Community New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. Thank you for your interest in joining Kaizen Labs! We're excited about our growth and would love to see your application! If you don't see a role that perfectly matches your skills and career goals, we encourage you to join our Talent Community. Please share a bit about yourself, and let us know why you're interested in working with us. If any of the following resonates with you, we'd love for you to become part of our community and apply: - You're passionate about a

Account Executive Remote, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. Before You Apply… This role has a significant travel component and requires an individual to have strong autonomy and an entrepreneurial mindset. It is a high-agency role where you will help drive planning and outcomes for your territory and own the full cycle of the sales process. We have tremendous respect for public servants and empathize with their pain points, so low ego and high EQ go a long way. Location This is a remote-first role, but you must be comfortable traveling across your region. Expect up to 50% travel during peak

Federal Growth Lead Remote, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. Before You Apply... This role is part of Kaizen's strategic expansion into federal markets. It requires an entrepreneurial mindset and the ability to operate with high independence in a complex, highly regulated environment. You will help open new agency relationships, navigate procurement channels, and shape Kaizen's federal go-to-market strategy. We have tremendous respect for public servants and empathize with their pain points, so low ego and high EQ go a long way. Some experience in federal sales or growth is required. Location Strong preference for individuals based in the DMV area.

Deployment Strategist New York, NY, New York, NY, USA Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger - the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back. The Role We're looking for a Deployment Strategist to lead complex SaaS implementations and customer onboarding for government partners nationwide. In this role, you'll be the primary driver of successful launches - owning the end-to-end implementation journey from kickoff through go-live and beyond. You'll work closely with customer stakeholders while partnering deeply with Engineering, Product, and Design (EPD) to ensure our platform is configured, adopted, and scaled effectively. This role sits at the intersection of implementation, product execution, and technical problem-solving. It's ideal for someone who has

Project Manager (Operation Kaizen) - Service Operation Department, Product Development Division, Rakuten Payment, Inc. Tokyo, Japan posted: Posted 14 Days Ago

Kaizen Coordinator Fremont, California posted: Posted 30+ Days Ago

Regional DBS Leader, Korea Seoul, Seoul, Korea, Republic of Exciting opportunity for a Regional DBS Leader, Korea, and drive growth across life sciences, diagnostics, and biotechnology. Lead strategic initiatives, foster cross-functional collaboration, and champion Kaizen and process improvement. Shape the future of healthcare innovation with Cytiva and make a real impact in a dynamic, multicultural environment.

Technician Team Leader (Continuous Improvement) Job Country Philippines The position is to manage Moonshine facilities to provide on time support for kaizen implementation and other operation's furniture requirements for continuous improvement. Ensure Safety in Moonshine Maintain Shop discipline and unnecessary use of Moonshine Facility Responsible for Planning, Production, Quality and Delivery on time of Moonshine Job orders Ensure Material availability for on-going and next order Optimum utilization of human resources. Overtime work recommendation/planning during moonshine production criticality. Ensure housekeeping of tools and equipment. Updating of daily Moonshine production status board. Regular reporting of Moonshine metrics including project status, cost savings and defects Train operators in Moonshine Fabrication before using the Facilities Defining and updating of PPE matrix. Poka-yoke & kaizen implementation & Participation Safety + 5S auditing in coordination with core members. Ensuring the implementation of Bright Idea. Conduct training on Continuous Improvement. Qualification BE / Diploma in mechanical Engg. 3+ years' experience. Moonshine Fabrication, Welding, Project planning and execution Should have knowledge on reading & understanding the drawings Job Overview Monitors the improvement opportunities, contributes to cost savings, and supports the practitioners in the implementation of tools across the organization. Job Requirements Working with the line managers, leaders, and other technicians to determine the employees' training

QC Inspector Internal Posting Location Job Summary Ensure standards and quality systems are followedTo perform incoming, process and final quality control in accordance to Quality Plan and defined Test Methods, in order to ensure compliance to the specification What you will do 1. Develop and establish quality procedures (OPL and SOP)2. Execute Q points control audits3. Assist/support production processes by involving in failure analysis and suggest corrective actions4. Participate in Improvement Teams activities as team member5. Train and support operators6. Apply defined test methods as per defined frequency and Communicate the results of tests 7. Perform internal calibration for measurement instruments We believe you have At least 3 years experience as quality technician or Fresh candidate with basic diploma in Quality/ Food Safety/ Statistical/ Chemical function; Good knowledge of production processes Good knowledge of P2 Q points control Good knowledge of all production Barrier Quality lab standard equipments' calibration Basic knowledge of Product safety (Food safety) WCM knowledge: Quality Matrixes, 5C0D, RCA (Ishikava Diagram and 5Whys), Deployment concepts and Pareto Analysis Basic knowledge of WCM methodologies: PDCA cycle, 12 step of Kaizen

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now Cairo, EGY Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance. This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role. Key job responsibilities Manage the UFG store improvement plan to focus on best customer experience at the lowest cost - Develop a culture of continuous improvement and lean thinking - Contribute to and facilitate Kaizen activities - Help drive the implementation of Lean Standard Work and SOPs - Train and support all levels in Kaizen activities - Disseminate Lean Standard Work principles across teams - Support and manage the UFG store implementation Agenda - Take ownership for the LSC (Leadership Steering

Operational Excellence Specialist (Intermediate) Mississauga, Ontario, Canada Embrace the role of an Operational Excellence Specialist II and drive impactful business improvements. Lead cross-functional initiatives, facilitate Kaizen events, and champion Lean methodologies. Use your analytical and facilitation skills to deliver measurable results in a dynamic environment. Grow your career in a role focused on continuous improvement and operational excellence.

PPI Project Manager Guangdong, Guangdong, China Embrace the opportunity to become a PPI Project Manager and drive operational excellence at Thermo Fisher Scientific. Lead Lean Six Sigma initiatives, facilitate Kaizen events, and deliver measurable results in a regulated environment. If you excel in project management and continuous improvement, this is your opportunity to make a global impact.

Senior Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI) Nashville, Tennessee, USA The Global Standards & Customer Excellence (GSCE) organization is seeking a Senior Process Improvement Specialist to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. The XMCI team is looking for a Senior Process Improvement Specialist who will serve as the execution engine of our network's continuous improvement pipeline - leading and facilitating kaizen events that deliver measurable, sustained results across NA Operations. Working from kaizen-ready charters developed by the XMCI scoping team, this role is responsible for planning, facilitating, and driving cross-functional kaizen events to successful completion - guiding diverse teams of stakeholders through structured problem-solving to implement solutions that improve safety, quality, people, and cost outcomes. This role operates across multiple miles and business units within Amazon Stores, providing broad exposure to senior leadership up to the VP level and a unique vantage point into how Amazon's end-to-end logistics network operates. This is a high-visibility, high-influence role that requires exceptional stakeholder management. You will lead kaizen events where the participants don't report to you - site General Managers, Operations Managers, Area Managers, process engineers, frontline associates, and support function leaders will all be in the room, and you will be the person responsible for aligning them around the problem, guiding them through root cause analysis and solution development, navigating competing priorities and perspectives, and driving the team to actionable outcomes within the event timeframe. Your ability to

Lean Manufacturing Specialist- Archdale, NC Archdale, NC Job Overview The Lean Manufacturing Specialist is responsible for implementing and sustaining Kaizen throughout the Archdale plant and focusing the facility on and becoming a world class Lean manufacturing operation with a high involvement culture. This includes training employees on Lean tools, planning and coordination/leading of Kaizen events, monitoring performance vs. improvement targets, sustaining changes made during events, and execution of continuous improvement projects. A Day In The Life Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by: Prioritize, coordinate, and plan all Kaizen activities, including events/teams. Follow-up on Kaizen events to ensure 30-day and Parking Lot follow-up items are completed Monitor and report on 90-day sustainment of Kaizen event improvements. Train employees on the Principles of Lean Manufacturing and other Lean Manufacturing/Continuous Improvement techniques. Perform the role of Facilitator, Team Leader or Team Member on Kaizen events, and facilitate event training on the first day of events. Contribute to and promote Continuous Improvement/Kaizen activities throughout the plant. Actively pursue avenues for reducing waste. Implement and monitor sustainable visual management programs departmentally; including 5S, schedule consistency, and other shop floor reporting. Promptly communicate to the Manufacturing Engineering Manager any issues that may act as impediments to