EXL Service jobs

Gestionnaire principal(e), Services aux employés et opérations RH (services partagés) / Senior Manager, People Services & HR Operations (Shared Services) CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG posted: Posted 30+ Days Ago

Customer Service Representative (ProCare Service) Pusignan, France posted: Posted 24 Days Ago

Snr Manager Service Delivery Malaysia, MY Responsible for leading a team of Partner Service Delivery Managers (PSDM) in JAPAC region. Ensure execution upon the territory coverage strategy in countries outside of Oracle Service Locations within the defined region through Field Delivery Support Provider (FDSP) and Field Service Delivery subcontractors (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget. Responsible for PSDM related operational excellence in a defined region Act as the primary regional contact for Service Delivery Partner related topics. Experienced front-line manager, acting independently Responsible for leading a team of Partner Service Delivery Managers in JAPAC region Assigns PSDM performance objectives for each team member and measures individual performance against plan. Develops employees through regular 1:1s, performance reviews, development and training needs. Masters all Partner Service Delivery Management related processes and advises team members on how to efficiently use tools, processes and policies. PSDM country assignment & workload management Recruits & develops Partner Service Delivery Managers, participates in recruiting for other regions Responsible for execution upon the territory coverage strategy in countries outside of Oracle Service Locations within the defined region through Field Delivery Support Provider (FDSP), and (FDSP acting as) Field Service Delivery subcontractors (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget. Support expansion of Oracle C@C footprint by enabling underlying HW support through Field Service Delivery subcontractors outside of Oracle Service Locations Support expansion of Oracle Cloud footprint by enabling high quality DC field delivery support

Service Cloud Sales Specialist Australia - Sydney; Australia - Melbourne We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast. Your Role As a Service Cloud Account Executive, you'll work as a strategic partner to enterprise customers and prospects - helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce , our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set. Day to Day Build and execute a Service Cloud sales strategy across your enterprise territory. Act as a trusted advisor to customers, deeply understanding their service and CX challenges Drive revenue growth by expanding within existing accounts and acquiring net-new logos Evangelize AI-powered service solutions - including Agentforce - that transform how businesses support their customers Run full sales cycles: prospecting, discovery, solution design, negotiation, and close Exceed annual quota through a consultative, outcome-led approach Ideal Expertise 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX A track record of consistent quota overachievement Strong consultative selling skills - discovery, solution framing, negotiation, and close Experience with SaaS and software sales Ability to work cross-functionally in complex enterprise deals Familiarity with CRM platforms (Salesforce experience a bonus!) Why Now? AI is reshaping how enterprises think about customer service - and Salesforce is leading that shift. With

Service Cloud Account Executive - Middle East United Arab Emirates - Dubai We're Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you're in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and growth, charting new paths, and improving the state of the world. Department Description: Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service. Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs. Role Description: Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Service Cloud. The Account Executive role focuses on the Salesforce Service & Support and Call Center Application and the Field Service Management solutions. The Account executive will formulate and execute a

MRO Service and Program Lead Taichung Purpose of the Position: • Closely work with overseas plants' facility and production operation team on developing & aligning the sourcing strategic plan to ensure overall MRO service souring strategy and program in line with CDT business priorities to drive AMC cost reduction, improve MRO service efficiency & performance, mitigate the risk to plant operation due to bad service performance. Day to Day Responsibilities: • Strategically source facility operation related service with pre-defined SOW using output as measurement, managed by ADM department (cleaning service, landscaping service, pest control service, shuttle bus service, canteen service or total outsourced facility management service etc.) • Strategically source Critical Facility maintenance & repair service (DTAP system, HVAC system, Fire system, HV Power supply, Elevator, CDA etc.) • Strategically source process equipment maintenance & repair service • Strategically source the 3rd party equipment and system calibration and inspection service • Strategically source the mobile equipment maintenance or leasing service • Develop and manage MRO service program with plant users and suppliers. • Co-work with Capital / BSM and GSM team for synergy projects. Education & Experience • Bachelor's Degree • Experience in supply management, operations, procurement or manufacturing, planning, engineering • Experience working in a matrix environment or on a cross functional team. • Previous project management experience. Required

Account Executive - Agentforce Service France - Paris As an Account Executive (Agentforce Service) you will be part of a team focusing on the French markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams. Responsibilities: Demand Generation: Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects Create new leads from systematical prospecting of Service leaders Leverage business from new & established relationships. Customer Focus Define the contribution of a service transformation to an overall account specific vision and plan Define and pitch the specific value of a service transformation to prospect's management Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand Strategise, negotiate & close business on VP and CxO level Scale your business Define and execute a plan to accelerate growth of our already fastest growing solution Be top of mind at your peers in the extended sales team Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques Trusted advisor Be a trusted advisor for customer service transformation to our customers and prospects Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events Have a specific point of view on the

ECS -Senior Technical Service Manager(Japanese) ECS -Senior Technical Service Manager(Japanese) | Country China | Internal Posting Location Dalian We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Meet your team SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services. What you'll do We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. Technical

Global Service Delivery Manager Chesterfield, MO Requisition Number: 45871 A Day In The Life: We are looking for an experienced Global Service Delivery Manager to join the Global Operations Team in the Business Technology (BT) organization. The Global Service Delivery Manager will be responsible for managing and delivering services in the scope of building, maintaining, and enhancing internal software supporting multiple business domains. This role will partner closely with development teams (internal and external), administrators and operations specialists, project stakeholders and business users. Their role will report to the Global Applications & Managed Service Operations Leader. What You'll Be Doing: • Organize delivery teams within structure and process to ensure service delivery. • Define responsibilities and communication flow within service delivery organization. • Monitor issues and bottlenecks in the service delivery process, propose and execute improvements. • Collect and present metrics about service groups' performance and efficiency • Work closely with Product Owners, Scrum master's and other stakeholders to understand needs and provide necessary tweaks to service delivery organization. • Collaborate on roadmaps and coordinate resources around work entrusted to the group. • Monitor staffing and cost. Prepare hiring plans to secure service delivery capability. • Ensure service continuity with focus on continuous improvement. • Assess, communicate, and mitigate risks with elaborate mitigation strategies. Skills

Bilingual/Spanish Loan Servicing Customer Service Representative Kingwood Annex posted: Posted 30+ Days Ago

Supervisor, Credit Services - Account Services & Maintenance PENNANT PARK, ATLANTA - 9141 posted: Posted 2 Days Ago

Solution Engineer - Service cloud Japan - Tokyo The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer's specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle. Our team also engages in managing a Center of Excellence which drives enablement and sales of Service Cloud. サービスクラウドスペシャリストは、お客様固有のビジネス要件に基づいて、Salesforce Service Cloud（カスタマーサービスとカスタマーサポートを支援する製品）を中心とした製品とシステムアーキテクチャを最適な形で提案するロールを担います。求める人物像は、お客様との信頼関係を確立し、自信に溢れた存在感と確かな価値を継続して提供した経験を持っている人です。サービスクラウドスペシャリストの第一の役割は、提案活動の中で発生する Service Cloud に対する技術的なオブジェクションを解決することです。また、Service Cloud の販売とイネーブルメントを促進するグローバルチームとも密接に連携します。 Responsibilities include: 1. Support for Service Cloud-based solution proposals targeting customers in a variety of industries - Evangelize Service Cloud value to customers (including c-level execs and IT) and field teams - Assess business and operations impacted by technology - Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable - Contribute to development of technical sales strategy - Configure and effectively demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations) - Discuss and propose solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition - Support for the preparation of proposals focusing on Service Cloud - Collaborate with Field Sales teams, Account Executives, Implementation Partners, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer. 2. Conduct

IT Technology Services Senior Specialist - GCO ECS TSM Country South Korea | Internal Posting Location Seoul We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. ABOUT THE TEAM SAP GCO Enterprise Cloud Services (ECS) is part of the Customer Services & Delivery board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Technical Service Management (TSM) team within SAP Enterprise Cloud Services. EXPECTATIONS AND TASKS We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Bilingual Mortgage Servicing Customer Service Representative Indianapolis, IN posted: Posted 14 Days Ago

Field Service Technician - Services and Commissioning Sydney posted: Posted 18 Days Ago

Director, Clinical Services, Hospital Services 7 Locations posted: Posted 7 Days Ago

Sr Services Manager - Customer Service Management 11 Locations posted: Posted 9 Days Ago

Technology Services Senior Consultant - SAP Basis (F/M) Region Europe | Country France | Internal Posting Location Paris We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. ABOUT THE TEAM SAP Enterprise Cloud Services (ECS) is part of the Customer Services & Delivery board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Technical Service Management (TSM) team within SAP Enterprise Cloud Services. EXPECTATIONS AND TASKS We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Field Services Technician - On Site Services Markbygden posted: Posted 14 Days Ago

Services Specialist - On Site Services 6 Locations posted: Posted 30+ Days Ago

Director, Data Center Facilities Services - Michigan MI, United States, US This position will be full-time on-site at Oracle's new Michigan AI data center, located in Saline Township, 35 miles southwest of Ann Arbor, Michigan. Relocation assistance may be available in accordance with Oracle's relocation policies. As Director, Data Center Facilities Operations & Services, you will lead the service delivery organization responsible for maintenance execution, vendor performance, field readiness, and operational support across OCI's mission-critical data center facilities. This role provides leadership across all Facilities Operations Services functions, including mechanical, electrical, and general service delivery, ensuring critical infrastructure is maintained safely, consistently, and in alignment with uptime, compliance, and operational performance expectations. The goal of this role and organization is to self-perform as much maintenance in-house as is prudently possible, and this leader will define, build, and drive that program. You will directly lead senior service managers and their organizations, driving disciplined execution of preventive maintenance, corrective work, restoration support, contractor performance, technician readiness, and field service standards across OCI's data center portfolio. This role is accountable for how service work gets executed at scale-through strong governance, operational rigor, workforce leadership, and continuous improvement. Key Responsibilities Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments. Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations. Own service delivery performance across

Mechanical Services Specialist - On Site Services Remote posted: Posted 30+ Days Ago

Mortgage Servicing - Customer Service Representative Albuquerque, NM posted: Posted 14 Days Ago

Services Specialist - On Site Services Shanghai posted: Posted 30+ Days Ago