Discord jobs

Manager, gUP Platforms and Devices Social and Community Boulder, CO, USA; +1 more In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As manager of gTech Users and Products (gUP) Platforms and Devices (P&D) Social and Community Product Support you will lead a global team to define and execute support strategies across one-to-many channels, including emerging platforms like Discord and Reddit. You will focus on operational efficiency, partnering with cross-functional leadership to turn community sentiment into product improvements, and overseeing 24/7 incident management to safeguard brand reputation. You will advocate for the user voice at the executive level while optimizing vendor performance to enhance global user trust and satisfaction. You will also drive AI transformation within the team to supercharge execution and drive impact. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough