Dentsu Inc. jobs

Mgr Digital Technical Support, Japan Tokyo, JAPAN, Japan 企業概要: 求人内容: 職務内容(概要) The Manager, Digital Technical Support Japan is accountable for the reliable operation and continued strengthening of Intuitive Japan's Digital Technical Support function, ensuring predictable, responsive, and trusted digital support for customers and internal partners. The role leads Tier 1 Digital Support Associates and Tier 2 Digital Technical Support Engineers, owning day‑to‑day service quality, issue resolution, staffing, and performance management across the digital support issue lifecycle. Hands‑on and operational by design, the primary responsibility is to run the operation well, build team capability and sound technical judgment in a customer-facing environment, and maintain a stable, supportable digital environment for customer use, with continuous improvement and process enhancements expected over time but operational stability and service readiness taking priority. The manager works closely with Product, Engineering, Field Service, Technical Support, Customer Service, Commercial, and global Digital teams to translate global direction into effective and compliant execution in Japan, including validating service readiness for new releases, without owning product roadmap or engineering delivery decisions. This role reports to the Director, Customer Experience and Services (CE&S) Japan and operates with strong standards of governance, safety, and regulatory compliance. 資格: 役割と責任 Digital Support Operations Own daily Digital Technical Support operations with clear accountability for service quality, responsiveness, and issue resolution. Ensure timely and effective handling of customer and internal inquiries across Tier 1 and Tier 2 support. Own issue resolution end to end, including troubleshooting, escalation, and cross-functional coordination. Provide limited hands-on case support

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