Agentmail jobs

Specialist Solutions Architect, Agentforce Contact Center California - San Francisco The contact center is undergoing its most significant transformation in decades. Enterprises are moving away from fragmented, channel-siloed platforms toward unified, AI agent-first systems where autonomous agents and human representatives work side by side, powered by real-time CRM data and connected across every customer touchpoint. Agentforce Contact Center is Salesforce's answer to that shift - a native, agentic platform that brings voice, digital channels, intelligence, and customer context together in one place. We are looking for a Specialist Solutions Architect to be the hands-on, customer-facing technical expert for the Agentforce Contact Center portfolio, embedded within the Product Management organization. This is a high-impact individual contributor role at the intersection of product, field, and customer success - where your architectural depth and customer obsession directly shape how enterprises deploy and scale agentic contact center experiences. Some travel is required. You will work directly with strategic customers and prospects to design, validate, and accelerate their Agentforce Contact Center deployments. You bring deep domain expertise in enterprise contact center architecture, voice and digital channels, and agentic AI - and you use it every day to make customers successful. You will also serve as the product team's most direct connection to the field: surfacing customer insights, validating roadmap priorities, and shaping how Agentforce Voice and broader agentic-first experiences are built and delivered at scale. Responsibilities Be the hands-on technical expert for strategic customer engagements: Own the technical architecture for complex Agentforce Contact Center deployments,

AGENTE DE CALL CENTER Peru - Lima posted: Posted 4 Days Ago

Agentforce Forward Deployed Engineer B2C Commerce New York - New York City Metro - Remote; Texas - Houston Metro - Remote; Massachusetts - Boston Metro - Remote; California - San Francisco Metro - Remote; California - Remote; Georgia - Atlanta Metro - Remote; Maryland - Washington DC Metro - Remote; Texas - Austin Metro - Remote; Washington - Bellevue; Washington - Seattle Metro - Remote; Virginia - Mclean; Texas - Dallas Metro - Remote; Illinois - Chicago Metro - Remote; Indiana - Indianapolis; New Jersey - New York City Metro - Remote Overview of the Role: As a Senior Agentforce Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes. We're looking for a highly accomplished and senior-level Agentforce Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value

Python Engineer, Agentic AI DC - Washington, 1325 G ST NW STE 300 posted: Posted 11 Days Ago

Senior PMT, Ads Agent Identity and Authorization Infrastructure New York, New York, USA As AI agents become the primary interface for advertisers and partners on Amazon Ads, we are building agent-native identity and authorization infrastructure that treats AI agents as first-class participants. We believe every agent should have a unique identity, authenticate through purpose-built flows, receive only the permissions its declared purpose requires, and produce a complete audit trail of every action it takes. We're looking for a Senior Product Manager - Technical (PMT) to define and drive the product strategy for Agent Identity and Authorization Infrastructure within Amazon Ads. You will own the roadmap for how 5,000+ partners and 2M+ advertisers grant, scope, and govern AI agent access to their advertising accounts - spanning agent registry, authentication, capability-scoped authorization, advertiser-facing controls, and auditability. This is a greenfield opportunity to define the trust layer for agentic commerce at Amazon scale. Key job responsibilities - Own the end-to-end product vision and roadmap for agent identity, authentication, and authorization - from 1P agent registry through 3P developer SDK and advertiser-facing access controls - Define product requirements for capability-scoped authorization models that go beyond tool-level access to intent-bound, time-bound, and data-bound delegation - Drive cross-functional alignment across 10+ engineering teams, API platform, security, and partner-facing organizations to deliver integrated agent trust infrastructure - Author PRFAQs, BRDs, and technical specifications for new authorization primitives (agent-to-agent delegation, programmable delegation tokens, spend controls, circuit breakers) - Define and track success metrics including agent adoption, authorization accuracy,

Sr. Python Engineer, Agentic AI DC - Washington, 1325 G ST NW STE 300 posted: Posted 30+ Days Ago

Senior Applied Scientist, Funnel Agentic Intel Seattle, Washington, USA Amazon Ads is building Ads Agent, an AI-powered agent that understands advertiser intent, reasons over campaign strategy, and executes across the full Amazon Ads portfolio. If you want to work at the frontier of agentic AI and large language models while directly impacting a multi-billion dollar business, this is your team. We are seeking an experienced Applied Scientist passionate about building intelligent agents that reason, plan, and act across complex advertising workflows. Ads Agent is an AI agent that simplifies how advertisers plan, launch, and optimize campaigns. Powered by AI, Ads Agent works alongside advertisers to automate time-consuming tasks, like identifying targeting segments, adjusting pacing across hundreds of campaigns, and generating SQL queries for advanced analytics. It also provides data-driven recommendations and simplifies analysis-all while providing transparency and control. With a broad mandate to experiment and innovate, we need applied scientists to define and build the future of advertising. Key job responsibilities - Design, build, and evaluate agentic systems that plan multi-step workflows, invoke tools, and take autonomous actions across Amazon Ads products on behalf of advertisers. - Define evaluation frameworks and benchmarks for agent reliability, correctness, safety, and advertiser satisfaction. - Analyze agent behavior through deep data analysis and rigorous A/B experimentation to identify failure modes, measure effectiveness, and derive business insights. - Partner with engineers, product managers, and UX designers to ship end-to-end agent experiences that are scalable, efficient, and reliable at Amazon scale. About the team We are

Agentic AI Evaluation Engineer DC - Washington, 1325 G ST NW STE 300 posted: Posted 23 Days Ago

Senior AI Architect, Agentic AI Professional Services Experience Dallas, Texas, USA The Amazon Web Services Agentic AI Professional Services Experience team is seeking a skilled AI architect. In this role, you'll design and build ProServe AI agents that automate and accelerate consulting services delivery for all customer workloads, work closely with ProServe agents on customer engagements to accelerate solutions that meet customer's technical requirements and business objectives. You'll be a key player in driving customer success through ProServe agents, providing technical expertise and best practices. You will lead or contribute to internal agent build work streams and customer-focused project teams as a technical leader, and work with ProServe agents to perform hands-on development of technical solutions with exceptional quality. Possessing a deep understanding of AWS products and services, you will be proficient in architecting complex, scalable, and secure AI/ML and GenAI solutions. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective strategies and solutions. As trusted advisors to our customers and partners, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for building new agents and rolling them out to builders internally and customers and partners. leading or advising the delivery teams or customer builders, ensuring adherence to best practices, optimizing performance and minimizing risks. Key job responsibilities • Hands-on design and build AI agents that support high-performance, reliable, scalable, and secure workloads. • Collaborating with cross-functional teams to test and evaluate agent capabilities and roll out to internal and

AI Agent Engineer Bengaluru posted: Posted 16 Days Ago

Product Specialist / Solution Architect - Agentforce Contact Center Australia - Sydney About the Role The contact center is undergoing its most significant transformation in decades. Enterprises are moving away from fragmented, channel-siloed platforms toward unified, AI agent-first systems where autonomous agents and human representatives work side by side, powered by real-time CRM data and connected across every customer touchpoint. Agentforce Contact Center is Salesforce's answer to that shift - a native, agentic platform that brings voice, digital channels, intelligence, and customer context together in one place. We are looking for a Specialist Solutions Architect to be the hands-on, customer-facing technical expert for the Agentforce Contact Center portfolio, embedded within the Product Management organization. This is a high-impact individual contributor role at the intersection of product, field, and customer success - where your architectural depth and customer obsession directly shape how enterprises deploy and scale agentic contact center experiences. Some travel is required. You will work directly with strategic customers and prospects to design, validate, and accelerate their Agentforce Contact Center deployments. You bring deep domain expertise in enterprise contact center architecture, voice and digital channels, and agentic AI - and you use it every day to make customers successful. You will also serve as the product team's most direct connection to the field: surfacing customer insights, validating roadmap priorities, and shaping how Agentforce Voice and broader agentic-first experiences are built and delivered at scale. Responsibilities Be the hands-on technical expert for strategic customer engagements: Own the technical architecture for

Sr. Software Engineer - Agentic AI PA - Philadelphia, 1800 Arch St posted: Posted 30+ Days Ago

Manager Software Engineering, AI Agents DC - Washington, 1325 G ST NW STE 300 posted: Posted Today

AGENT LOGISTIQUE Champigneulle posted: Posted 30+ Days Ago

Senior Manager, Software Engineering - Agent Authoring California - San Francisco About the Team Agentforce is Salesforce's agentic AI platform - the infrastructure for enterprises to build and run autonomous agents at scale. Agentforce Authoring is the team that owns the full agent creation lifecycle from inception to deployment. We build the visual canvas editor, simulation and debugging tooling, developer experience layer, and an AI coding assistant that generates agents from natural language. Our work includes the development of AgentScript - an open-source language that lets builders blend deterministic control with AI reasoning, so agents are both intelligent and predictable. The result is agents that can be authored, reviewed, and shipped with the same rigor as production software. Every agent built on Salesforce starts with our tools. What You'll Do - Lead teams of 6-10 engineers building the next generation of Agentforce's authoring platform - Partner with Product, Design, and platform engineering to define product strategy and roadmap for the agent creation experience - Set technical direction for complex software systems and elevate the team's execution through ambiguity and rapid iteration - Uphold high standards for engineering craftsmanship through design reviews, technical mentorship, and a culture of continuous improvement - Foster a culture of experimentation with coding agents and AI-assisted workflows to enhance the team's productivity and innovation What We're Looking For - 5+ years managing engineering teams, including experience leading multiple teams or managing managers - Deep technical background in full-stack product engineering, with an eye for both system

Senior Agentic AI Engineer Yerevan posted: Posted 30+ Days Ago

Software Development Engineer, AWS Marketplace AI Agents Seattle, Washington, USA AWS Marketplace is a digital catalog where customers discover, evaluate, procure, and deploy third-party cloud software through the Marketplace website and AWS consoles. The AI Agents team is building the next generation of agentic commerce experiences - enabling AI agents to autonomously discover, negotiate, purchase, and consume software on behalf of customers. We own our product roadmap, technical design, engineering process, launch plan and go-to-market Our team is made up of inspired product managers, strong technical leaders, and motivated, autonomous software engineers operating at the frontier of agentic AI and commerce. As a Software Dev Engineer on the team, you'll design and build the backend services and APIs that power agent-to-agent transactions, payment protocols (such as x402), and programmatic software procurement - meeting the high bar for reliability, security, and performance that machine-speed commerce demands. You operate at all levels - diving deep into implementation details while providing strategic input on product direction. You will design and implement features that deliver customer benefit at scale, closely with product managers, applied scientists, and peer-level engineers to ship critical products in a fast-moving space. You will own quality and deployment for your code. You will mentor junior team members and raise the bar on software development best practices. You're expected to think like an owner, driving the right trade-offs on time to market, quality, and breadth of functionality. The ideal candidate is a creative technologist with both breadth and depth across distributed

Agentic AI Test Engineer NJ - Mount Laurel, 1800 Bishops Gate posted: Posted 30 Days Ago

Architect - Agentic AI US, Minnesota, Maplewood posted: Posted 3 Days Ago

Principal Engineer - Agentic AI PA - Philadelphia, 1800 Arch St posted: Posted 30+ Days Ago

Senior AI Agentic Engineer Charlotte, NC posted: Posted 30+ Days Ago

Senior Manager, Agentic AI Business Solutions US - California - Thousand Oaks posted: Posted Today

Sr Product Owner, Agentic AI 2 Locations posted: Posted 9 Days Ago

Sr. Platform Engineer - AI Agentic 2 Locations posted: Posted 30+ Days Ago