Coupang jobs

Principal, Biz Marketing (Account Management - Affiliate) Taipei, Taiwan 職位概述（Role Overview ） Coupang 正重新定義購物體驗，而我們的程式化廣告（Programmatic Ad）產品正驅動新一代電商整合。 我們正在尋找一位具策略思維的客戶經理（Account Manager），負責管理台灣的聯盟夥伴（Affiliate partners）。此職位將專注於發展與優化媒體/網站夥伴關係、推動更深入的 API 整合，以及透過 Coupang 的聯盟技術（Affiliate Technologies）挖掘長期變現機會。 你將與產品、工程與合作夥伴團隊密切合作，以最大化合作夥伴績效、營收成長與整合深度。 工作內容（What You Will Do ） 1. 夥伴成長與帳戶管理（Partner Growth & Account Management ） - 負責並拓展台灣地區 App 與網站媒體夥伴組合 - 推動既有帳戶的營收成長、留存與業務擴展 - 發掘升級機會，將夥伴從基礎展示型變現（display）提升至 API 驅動的電商整合模式 - 與產品、工程及商務團隊等關鍵利害關係人建立長期穩定關係 - 作為合作夥伴的主要聯絡窗口與信任顧問 2. 技術解決方案顧問與整合優化（Technical Solution Consulting & Integration Optimization ） - 作為策略顧問，協助媒體夥伴優化 Coupang 搜尋與推薦 API 的整合效果 - 與夥伴工程團隊合作，提升整合品質、資料流與整體效能 - 分析績效數據，提出優化建議以提升轉換率、互動率與變現能力 - 與 Coupang 內部產品與工程團隊跨部門合作，解決問題並推動功能優化 3. 營收優化與程式化策略（Revenue Optimization & Programmatic Strategy ） - 運用對 SSP（供應方平台）、程式化生態與競價模式的理解，優化夥伴變現成果 - 協助夥伴從傳統模式（waterfall / display）轉型至進階的程式化 + API 驅動模式 - 探索成長槓桿，包括流量分群、版位策略與推薦邏輯優化 - 使用 Dashboard 或 SQL 追蹤與管理關鍵商業指標 4. 夥伴成功與策略發展（Partner Success & Strategic Development ） - 為重點夥伴制定帳戶策略與成長藍圖 - 監控夥伴健康度，辨識風險並主動推動留存策略 - 分享市場洞察與最佳實務，提升夥伴整體表現 - 必要時支援新夥伴 onboarding，並著重長期成長與規模擴展 基本資格與能力（Basic Qualifications & Skills ） - 8 年以上 Account Management、Partner Management 或 Business Development 經驗（需具備 AdTech / Programmatic / 行動變現領域背景） - 熟悉媒體變現模式、SSP 及程式化廣告生態系 - 具備管理與成長策略型或企業級客戶的經驗 - 能將商業需求轉化為技術解決方案與整合策略 - 能與技術團隊討論 API、資料流與系統整合相關議題 - 具備強烈數據分析思維，能以數據與績效驅動決策 Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers

[쿠팡] 중/소형 광고 영업 담당자 (5년 이상) Seoul, South Korea Coupang Ads 소개 Coupang Ads는 세계 최고 수준의 광고 솔루션을 제공하는 조직을 지향합니다. Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 중소형 광고주 영업 조직 소개 소개 영상 ( 클릭 ) 플랫폼과 이커머스 광고에 대한 이해를 기반으로 광고주의 니즈에 따라 세일즈 방안을 수립하고 지원하는 Coupang Ads의 중소형 광고주 영업 (Small and Medium Business) 조직입니다. 중/소형 광고주 대상 광고 영업 담당자 (일명 Ad Sales Specialist)는

Senior HRM Manager Taoyuan, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang's HRM Senior Managers play a critical role in driving organizational excellence by overseeing HQ operations and ensuring global consistency in our HR systems. As a Senior Manager, you will manage core HR processes-including Payroll, C&B, and Workday-while acting as a strategic bridge between leadership and execution. You will also function as a high-level problem solver, optimizing HR programs and providing data-driven insights to ensure operational efficiency and compliance across all business locations. What You Will Do - Oversee the HQ HRM team's operations and manage the strategic coordination of tasks across all departments to ensure continuous improvement - Execute company-wide HR strategies by collaborating with Strategy and Planning teams to implement consistent systems and programs - Maintain consistency in HR processes across all business locations, supervising operations to ensure

[部分遠端/輪班] 一線客服副理Customer Service Assistant Manager (TW Counie Operations) Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位: 一線客服副理Customer Service Assistant Manager (TW Counie Operations) 我們正在尋找具備領導力與服務精神的你，帶領客服團隊創造卓越的顧客體驗！ 這個職位不僅需要管理團隊，更需要在第一線與同仁並肩作戰，協助解決客戶的各類問題。 What will you do? 1. 直接管理與 support 第一線客服專員 (約10-15位客服) 2. 管理團隊出缺勤與現場工作狀況 3. 即時協助專員處理客戶問題與提供判斷或升級 3. 處理 supervisor call-back 與較困難的客戶互動 4. 指導客服專員改善應對方式、政策理解與服務品質 5. 主動觀察團隊成員狀態、風險與情緒變化 6. 必要時向上 escalation 營運或客戶風險 7. 協助訓練後的新人 onboarding 與日常團隊穩定 Basic Qualifications 1. 對一線團隊穩定性具備高度 ownership 2. 對人與團隊狀態具備敏感度 3. 能快速判斷現場狀況並做出合理應對 4. 在高壓環境下保持冷靜與專業 5. 在維持營運規範的同時，時刻重視 customer experience 6. 建立團隊信任感與日常 support culture 7. 須配合輪班 *輪班方式與時間： 週一至週日，比照8周變形工時方式排班 可選擇固定日班 ：7:00-16:00/14:00-23:00之間輪班(雙北地區需進辦公室) 或選擇固定夜班 ：22:00-7:00，夜班可全遠端工作 Preferred Qualifications 1. 曾擔任資深客服/客服組長，或具其他服務業一線人員管理／輔導經驗 2. 具良好溝通能力與問題處理能力 3, 能獨立處理客戶 escalation 情境 4. 基本英文能力加分 Recruitment Process and Others Recruitment Process - 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 - 面試時間表和結果將透過電子郵件地址通知應徵人員 Details to Consider - 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 - 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 - Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice​ - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ ​

Public Affairs Events & Partnership (Senior Public Policy Specialist) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next‑day delivery for a wide selection of items at affordable prices, as well as “Rocket Overseas,” which provides free international delivery on millions of best‑selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview he Public Affairs Events & Partnership Principal supports Coupang Taiwan's public policy team through the planning and execution of public‑facing events, partnerships, and sponsorships. Working closely within the Public Policy teams and related internal teams, this individual contributor role focuses on delivering well‑run, strategically aligned activities that strengthen stakeholder relationships, reinforce policy positioning, and build goodwill with government, legislative, industry, and community audiences. This role does not involve people management, but requires strong execution capabilities, attention to detail, and sound judgment in navigating public‑facing initiatives. What You Will Do - Plan and execute public affairs events, stakeholder engagements, and partnership activities that support public policy and government‑relations objectives. - Coordinate with internal teams to ensure events and partnerships are aligned with

Senior Business Analyst (Retail Finance) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Team Overview Taiwan Finance team is a finance business partner for Coupang Taiwan's business teams. We own financial results by working with stakeholders to define & track business input/output metrics and improve them by performing root-cause analysis. We are hiring a Senior Business Analyst as the company's business grows exponentially. What you will do We are seeking a detail-oriented and analytical Business Analyst to join Taiwan Retail Finance team. You will be required to develop the financial plan and visibility needed to achieve strategic plans and goals, drive decisions and track performance on growth, margins, expenses and strategic initiatives. Business Analyst will be responsible for monitoring and reporting on financial performance, creating essential financial reports and dashboards, and performing in depth analysis on financial risks and opportunities. - Design, develop

[Coupang] Principal Legal Counsel (AI & Product Legal) Seoul, South Korea Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang's legal team plays a critical role in driving our phenomenal growth by managing legal risks and enabling innovation. As an AI & Product Counsel, you will

Principal, Public Policy (Policy Communication) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next‑day delivery for a wide selection of items at affordable prices, as well as “Rocket Overseas,” which provides free international delivery on millions of best‑selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The Policy Communication Principal supports Coupang Taiwan's public policy team by shaping how policy issues, regulatory positions, and business perspectives are understood by key external stakeholders. Working closely within the Taiwan Public Policy team and together with the PR team, this senior individual contributor role focuses on crafting persuasive, context‑aware policy narratives and communication materials that support constructive engagement, mitigate risk, and reinforce credibility. The role requires strong judgment, discretion, and an instinct for how policy discussions form and evolve beyond formal channels. This is not a people‑management role, but demands the ability to operate independently and influence outcomes through high‑quality communication and narrative execution. What You Will Do - Develop and refine policy‑related narratives, messaging frameworks, and written materials that shape understanding among government,

Procurement Specialist/Principal Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview We are seeking a highly motivated and experienced Procurement Specialist to support Coupang Taiwan's rapid growth. This role will be responsible for developing sourcing strategies, managing supplier relationships, optimizing costs, and ensuring procurement excellence across multiple categories. The ideal candidate thrives in a fast-paced, data-driven environment and has strong negotiation, analytical, and stakeholder management skills. What You Will Do - Develop and execute procurement strategies aligned with business objectives - Identify, evaluate, and onboard suppliers across key categories (e.g., logistics, packaging, indirect spend, operations) - Drive cost optimization initiatives through negotiation, benchmarking, and supplier consolidation - Manage end-to-end sourcing processes, including RFx (RFP/RFQ/RFI) - Build and maintain strong relationships with vendors to ensure quality, reliability, and scalability - Partner cross-functionally with operations, finance, legal, and business teams to support procurement needs

Staff, Machine Learning Engineer - Coupang Play Singapore, Singapore About Coupang Play Coupang Play is an OTT video streaming service. We offer a wide range of content, including Original Series, TV Shows, Movies, and Sports. We are in the business of delivering exceptional storytelling. We produce award-winning scripted and unscripted Original Series, such as “Boyhood ”, “Anna ”, and “SNL Korea ”. We believe Sports can also be elevated by creative storytelling. Play is now an authoritative destination for Sports, broadcasting K-League, La Liga, Bundesliga, F1, NFL, and other leading leagues and tournaments. We also offer some of the latest movies that were just released in local theaters, bringing more exceptional storytelling to our customers . To ensure that we deliver all content seamlessly, we invest in Engineering, Product, and Design. Coupang Play is available on all mobile devices, tablets, PC, Smart TV, Apple TV, and Android TV. Our teams keep optimizing how customers discover and stream both VOD and Live content. That includes investments in frontend, backend, and infrastructural developments. We also embrace Machine Learning to refine our CX. We are still very early in our growth stage. If you enjoy solving complex problems using industry-leading technology or unconventional business approaches, please join us. We are building a world-class team of problem-solvers, all dedicated to delivering exceptional storytelling to our customers . Role Overview As a Staff Machine Learning (ML) Engineer at Coupang Play , you will work on our large and increasing catalog of content including streaming video

Senior Product Manager (Onsite Growth) Seoul, South Korea About Coupang We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang leverages in house-built Onsite/CRM product to drive customer retention, stickiness and deliver relevant offers whenever they visit Coupang. This role will be part of the Onsite Growth Product organization, focused

Principal, Retail Financial Partner Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Team Overview Taiwan Finance team is a finance business partner for Coupang Taiwan's business teams. We own financial results by working with stakeholders to define & track business input/output metrics and improve them by performing root-cause analysis. We are hiring a Principal Business Partner focusing on Retail domain as the company's business grows exponentially. What you will do - Identify key input/output metrics impacting Retail P&L - Establish ambitious goals for the team and oneself, implementing concrete plans to achieve them, even in ambiguous or complex situations - Track the metrics and analyze their trends & results to provide business/financial visibilities to stakeholders - Provide constant feedback to stakeholders, raise a flag, and recommend corrective measures to deliver WOW results - Perform root cause analysis by retrieving the right data and

Senior Product Manager (Retail Selection) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview : We are seeking a highly skilled product manager to join our E-commerce innovation product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Taiwan. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities. What You Will Do : - Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience. - Lead the entire product lifecycle, from ideation to launch, including defining

Director of Product Management (Coupang Partners Programmatic Product) Seoul, South Korea We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Team The Growth Marketing (GM) organization is responsible for enabling all things related to sustainable and efficient marketing traffic, conversion, retention, and growth at Coupang. We are one of the

Senior Data Analyst, Affiliate Marketing Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang Taiwan is looking for a Senior Analyst to join our Affiliate Marketing Operations. In this role, you will work within the Growth Analytics team to enable marketing campaigns across various affiliate channels. You will partner closely with marketing stakeholders to build performance reporting and data feeds, while analyzing user behavior to support campaign operations and "wow" our customers! Additionally, you will collaborate with engineers to develop marketing products and tracking features, with the opportunity to contribute to building data models and improving our data pipelines. What You Will Do - Process audience-building requests by leveraging working knowledge of SQL and Python. Write SQL queries to segment customers for campaigns and marketing data feeds. - Work closely with stakeholders to deep-dive into data issues and provide clear and

Staff Software Engineer Bengaluru We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview: Coupang Eats is Coupang's food delivery service and the fastest-growing delivery platform in South Korea and Japan. Having burst onto the domestic delivery scene in 2019, Coupang Eats surprised the world again in 2024 with "unlimited free delivery." We will never stop challenging ourselves to build

Director, Customer Service (TW Planning and Development) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang's Customer Service aims to deliver the world's best customer services and is committed to identifying and resolving issues that negatively impact the customer experience across the organization. As the Director, Customer Service (Planning and Development) , you will be responsible for building, scaling, and optimizing the educational and quality frameworks that empower our frontline teams. This role focuses on designing high-impact training programs, establishing robust quality assurance (QA) standards, and leveraging performance insights to ensure our customer support agents consistently deliver a "WOW" experience for our customers in Taiwan. Key Responsibilities - Training & L&D Strategy: Lead the end-to-end strategy for customer service training, including onboarding, continuous learning, leadership development, and product/tool rollout training for both internal teams and BPO partners. - Quality Assurance Framework:

Manager, Data Analysis (Returns & Customer Service) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As the Senior Manager of Data Analytics, you will lead the intelligence engine for Coupang Taiwan's Post-Purchase Experience, CS & Fraud. You will transform massive datasets into actionable strategies that reduce return defects, fraud, optimize customer service efficiency, and identify opportunities to improve return customer experience. You will lead a team of analysts to bridge the gap between "what happened" and "what we should do next." What You Will Do - Strategic Insights: Lead the end-to-end analytics for the Returns and CS lifecycle. Identify root causes for high return rates (e.g., sizing issues, logistical damage, or fraud) and propose data-backed solutions. - Predictive Modeling: Develop and oversee models to predict return propensity and customer lifetime value (CLV), helping the business proactively manage risk. - Performance Measurement:

Principal, Finance Business Partner (Retail) Taipei, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview: This role will focus on improving key financial metrics, devising measures to fundamentally resolve issues identified through high-level data analysis and formulating long-term solutions for automation in order to support financial decision-making by the management of Coupang. What You Will Do: - Identify key input/output metrics impacting Retail P&L - Establishes ambitious goals for the team and oneself, implementing concrete plans to achieve them, even in ambiguous or complex situation - Track the metrics and analyze their trends & results to provide business/financial visibilities to stakeholders - Perform root cause analysis by retrieving the right data and diving deep for actionable insights - Facilitate daily communication with senior leaders, exerting a notable influence on both internal and external team members. - Provide constant feedback to stakeholders, raise a

Senior Business Analyst Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Team Overview Taiwan Finance team is a finance business partner for Coupang Taiwan's business teams. We own financial results by working with stakeholders to define & track business input/output metrics and improve them by performing root-cause analysis. We are hiring a Senior Business Analyst Specialist as the company's business grows exponentially. Job Description We are seeking a detail-oriented and analytical Business Analyst to join Taiwan Financial Planning and Analysis team. You will be required to develop the financial plan and visibility needed to achieve strategic plans and goals, drive decisions and track performance on growth, margins, expenses and strategic initiatives. Business Analyst will be responsible for monitoring and reporting on financial performance, creating essential financial reports and dashboards. What you will do - Design, develop and improve automated reports and dashboards to

Senior Product Manager - Growth Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Senior Product Manager (Growth) What will you do? 1. Problem Definition & Critical Thinking - The Role: Identify and define the most impactful problems to solve within the growth channel. You must distinguish between symptoms and root causes to ensure the engineering and business teams are working on the right priorities. - The Expectation: You provide the logic and data-backed reasoning for the product roadmap. You are expected to challenge assumptions and break down complex channel dynamics into clear, actionable strategies that drive incremental growth. 2. Technical Strategy & Integration - The Role: Own the technical plan for channel automation, focusing on how product data is structured and how bidding logic is applied at scale. - The Expectation: You work directly with engineers to ensure system architecture is robust. You

Principal, Global Communication Seoul, South Korea About Coupang We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception . We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Team: Coupang's Global Communications team serves as the voice of the company informing the public about our latest innovations, services, and efforts to wow the customer. We are looking for creative, passionate

Senior Product Manager (Marketplace) Seoul, South Korea Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Coupang Marketplace business is responsible for providing a scalable platform where sellers of any scale and size can be successful selling on Coupang. In this role, you will have opportunity to deeply understand the vibrant online seller community in

Senior Contents Strategist Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” What You Will Do - Utilize one's own understanding in local culture and business nature to localize and manage contents needed for product/marketing/development/educational guides - Proofread and manage (traditional) Chinese within the service in a consistent and professional way (proper nouns and technical terms used within the company) - Manage and communicate with the partnering translation firm - manage contract and work schedule, proofread translated output, and provide a term and style guide - Update the translation memory and terminology database and work on documentation - Reflect stakeholder and local requirements to the translation output - Communicate with relevant teams to respond to local issues and align on the solution - Monitor the local service trend and support UX and business Basic Qualifications - Bachelor's degree on Advertisement, Public Relations, Journalism, Media,