Truveta jobs

Financial Planning & Analysis Manager, Partnership & Automation Seattle, WA Financial Planning & Analysis Manager, Partnership & Automation Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required at least once per year for an onsite meeting. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-hybrid Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. This Opportunity As our FP&A

Director of Life Science Business Development - Medical Device Seattle, WA Director of Life Science Business Development - Medical Device Truveta was formed and governed by US health systems with a shared vision of saving lives with data. Truveta now offers the world's first health data and analytics solution to study patient care and outcomes. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required at least once per year for an onsite meeting. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build

Account Based Marketing (ABM) Manager Seattle, WA Account Based Marketing (ABM) Manager Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Truveta was born in the Pacific Northwest, but our employees are located across the country. Our team values the flexibility of a hybrid work model and the ability to work from anywhere. In-person attendance is required at least once per year for our onsite company meeting. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. As the Account Based Marketing (ABM) Manager ,

Director of Life Science Business Development, Pharmaceuticals Seattle, WA Director of Life Science Business Development, Pharmaceuticals Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required at least once per year for an onsite meeting. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. This Opportunity Truveta is seeking a talented

ML Postdoc Researcher - Healthcare AI Innovation Seattle, WA ML Postdoc Researcher - Healthcare AI Innovation Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Our headquarters are in the greater Seattle area, but we celebrate and embrace a remote culture. Participation in the Postdoctoral Research program requires that you are physically present in the United States for the duration of the program. #LI-remote About Truveta Truveta is transforming healthcare by enabling researchers, clinicians, and life sciences organizations to learn from one of the most comprehensive collections of de-identified patient data in the United States. With access to longitudinal electronic health record (EHR) data from over 1 20 million patients (which represents over a third of the US population) , we are uniquely positioned to drive breakthroughs in clinical research and improve patient outcomes. This Opportunity We are seeking a highly motivated Postdoctoral Researcher to explore and develop novel applications of cutting-edge AI/ML technologies on large-scale real-world clinical data. This role is designed for recent PhD graduates who are passionate about pushing the boundaries of machine learning in healthcare. You will work

Machine Learning Engineer - LLMs & Generative AI Seattle, WA Machine Learning Engineer - LLMs & Generative AI Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . This position is based out of our headquarters in the Greater Seattle area. #LI-hybrid Who We Need Truveta is building a diverse and inclusive team to tackle complex health and technical challenges. We are seeking enthusiastic new graduates who are problem-solvers, collaborative teammates, and eager to make a difference in healthcare. If you're excited about purposeful work, joining a mission-driven team, and launching your career in a supportive environment, Truveta could be the perfect place to start. This Opportunity We are looking for a Machine Learning Engineer with a deep background in generative AI, large language models (LLMs), and reinforcement learning techniques to build the next generation of AI systems for trustworthy healthcare. This role offers a unique opportunity to build foundational models trained on vast clinical data and drive innovation in a highly meaningful domain. Responsibilities - Lead the development, training, and deployment of large language and multimodal foundation models tailored to clinical and

Senior Software Engineer (Full-Stack) Hyderabad, India About Truveta Truveta is the world's first health provider-led data platform with a vision of Saving Lives with Data . Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta's ambitious vision requires an incredible team of talented and inspired people with a unique combination of health, software, and big data expertise who share our company values. Who We Need Truveta is seeking Senior Full Stack Engineers in India to help build and evolve our internal annotation and administrative platforms. These systems are critical to enabling high-quality data modeling, clinical note annotation, LLM-based labeling, concept mapping, and operational workflows across the company. We are looking for engineers who enjoy solving complex UX and data problems and want to build tools used daily by internal experts. This Opportunity As a Senior Full Stack Engineer, you will work on modern internal web applications that handle large volumes of text, structured and unstructured data, and complex review workflows . You will collaborate closely with engineers, product managers, designers, and ML teams across geographies. What You'll Do - Design, build, and maintain full-stack features for annotation and internal tooling platforms. - Implement advanced UI interactions such as text highlighting, tagging, categorization, and review workflows. - Build backend services that support annotation workflows, metadata management, and integrations. - Collaborate with ML engineers to translate annotation requirements into scalable software

ML Postdoc Researcher - LLMs & Generative AI Seattle, WA ML Postdoc Researcher - LLMs & Generative AI Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Our headquarters are in the greater Seattle area, but we celebrate and embrace a remote culture. Participation in the Postdoctoral Research program requires that you are physically present in the United States for the duration of the program. #LI-remote Who We Need We are seeking a highly motivated and talented Machine Learning Postdoctoral Researcher to join our AI research team and contribute to our innovative projects in the field of Large Language Modeling (LLM) and clinical data analysis. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. Program Details Our Postdoctoral Research program is designed for candidates who have completed their PhD within the last two years and worked

ML PhD Intern - LLMs & Generative AI Seattle, WA ML PhD Intern - LLMs & Generative AI Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Our headquarters are in the greater Seattle area, but we celebrate and embrace a remote culture. Participation in the internship program requires that you are physically present in the United States for the duration of the internship. #LI-remote Who We Need We are seeking a highly motivated and talented Machine Learning PhD Intern to join our AI research team and contribute to our innovative projects in the field of Large Language Modeling (LLM) and clinical data analysis. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. Internship Details Our Research PhD Internship is designed for candidates who have finished their classes and are working only on research work to

Senior Software Engineer (AI/ML) (PhD / Postdoc) Hyderabad, India About Truveta Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . The Role We are seeking a highly motivated Postdoctoral Researcher to explore and develop novel applications of cutting-edge AI/ML technologies on large-scale real-world clinical data. This role is designed for recent PhD graduates who are passionate about pushing the boundaries of machine learning in healthcare. You will work at the intersection of machine learning, clinical data, and biomedical science , identifying new opportunities where modern AI can unlock insights that were previously out of reach. A key expectation is not just execution-but imagination : the ability to envision and prototype entirely new ways to use rich patient data to solve meaningful healthcare problems. What You'll Do - Innovate: Identify and propose novel, high-impact applications of AI/ML using large-scale EHR data - Research & Prototype: Design, develop, and evaluate state-of-the-art models (e.g., foundation models, multimodal learning, causal ML, generative AI) - Work Across Modalities: Integrate structured and unstructured EHR data with emerging data types

Principal Security Engineering Manager (India) Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Role Overview We are looking for a Principal Security Engineering Manager to own and drive security across applications, cloud infrastructure, and platform operations. This role requires a hands-on technical leader who can design and implement security controls end-to-end while partnering closely with engineering teams. The ideal candidate brings a strong mix of software engineering, cloud architecture, and security expertise , with the ability to scale security practices in a modern, cloud-native environment. Key Responsibilities - Lead the design and implementation of security controls across the full technology stack , including applications, services, and cloud infrastructure. - Establish and drive secure development practices , integrating security into CI/CD pipelines and developer workflows. - Own programs for identifying and addressing risks, including: - Vulnerability discovery and remediation - Application and infrastructure testing - Continuous validation of security posture - Define and implement data protection strategies , including encryption, access controls, and data handling standards. - Conduct and govern security

Senior Security Engineer – Vulnerability Management & Penetration Testing Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Role Overview We are looking for a Senior Security Engineer to drive vulnerability management and penetration testing across applications and infrastructure. This role is focused on hands-on identification, validation, and remediation of security issues , with an emphasis on building scalable processes and improving overall security posture. Key Responsibilities - Own and operate the vulnerability management lifecycle , including: - Continuous scanning (applications, infrastructure, dependencies) - Risk-based prioritization - Tracking and driving remediation - Perform penetration testing on web applications, APIs, and cloud environments. - Validate and triage vulnerabilities to eliminate false positives and ensure actionable findings. - Partner with engineering teams to fix vulnerabilities and prevent recurrence . - Implement and manage tools for: - SAST, DAST, and dependency scanning - Infrastructure and container scanning - Develop repeatable testing methodologies and automation . - Conduct adversarial testing and exploit validation to simulate real-world attack scenarios. - Track metrics and report on risk

Senior Engineer - IT Hyderabad, India Senior IT Engineer - Network & Endpoint Infrastructure Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . This job requires daily onsite work at our headquarters in Hyderabad, India. Role Overview We are looking for a Senior IT Engineer to manage and support enterprise network infrastructure, endpoint devices, and secure connectivity solutions. This role is responsible for maintaining reliable local network operations, firewall management, and secure access technologies, including Zscaler and Meraki environments. Key Responsibilities - Manage and support local network infrastructure (LAN/WAN, switching, routing, Wi-Fi) - Configure and maintain firewalls and network security controls - Administer and troubleshoot Cisco Meraki devices (MX, MS, MR) - Manage Zscaler (ZIA/ZPA) for secure internet and private application access - Monitor network performance, availability, and security posture - Troubleshoot network issues and provide L2/L3 support - Implement network segmentation and access controls - Support VPN, remote access, and secure connectivity solutions - Collaborate with security teams to enforce policies and controls - Maintain documentation for network architecture and configurations -

Clinical Prompt Engineer Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Role Overview We are hiring a Prompt Engineer with a strong clinical informatics background to build and optimize AI prompts for healthcare and clinical data applications. This role requires hands-on clinical understanding, experience working with real clinical data, experience writing prompts for AI models, and the ability to align LLM prompts with underlying clinical data models. You will work closely with clinicians, data engineers, and AI teams to translate clinical questions and workflows into accurate, safe, and scalable AI interactions. Key Responsibilities - Design, test, and optimize prompts for LLM-based clinical use cases such as: - Cohort identification - Clinical question answering - Concept extraction - Clinical code mapping - Translate clinical requirements into structured prompts aligned with clinical data schemas - Collaborate with data engineers to understand how diagnoses, labs, medications, encounters, and outcomes are modeled - Evaluate AI outputs for clinical accuracy, relevance, bias, and safety - Apply healthcare data standards (FHIR, SNOMED CT, LOINC, RxNorm, ICD-10-CM)

Security Engineer – Azure DevOps & GitHub Administration Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Role Overview We are looking for an Engineer to support and enhance our Azure DevOps and GitHub platforms , enabling efficient and secure software development workflows. This role is ideal for someone with a solid development background and hands-on experience with CI/CD systems, repository management, and automation . You will work closely with engineering teams to improve developer productivity while maintaining platform reliability and governance. You will also support adoption of GitHub Copilot and modern developer tooling. Key Responsibilities - Administer and support GitHub repositories, organizations, and access controls . - Build and maintain CI/CD pipelines using Azure DevOps and GitHub Actions . - Support implementation of branching strategies and release workflows . - Help enforce repository policies, permissions, and governance standards . - Integrate basic security controls into pipelines (secrets handling, scanning). - Assist in rollout and usage of GitHub Copilot , including developer guidance. - Automate routine tasks to improve developer efficiency

Senior Security Engineer – Data Security & Security Reviews Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Role Overview - We are looking for a Senior Security Engineer to lead data security, threat modeling, and security reviews across our applications and platforms. - This role focuses on proactively identifying design-level risks , securing sensitive data, and ensuring systems are built with strong security foundations. You will work closely with engineering teams to influence architecture and embed security early in the development lifecycle. Key Responsibilities - Lead security design reviews for new and existing systems, identifying risks and driving secure architecture decisions. - Perform threat modeling for services and platforms, translating threats into actionable engineering requirements. - Define and implement data protection strategies , including: - Data classification and handling standards - Encryption (at rest/in transit) - Key management and secrets handling - Review application architectures and APIs for security weaknesses and design flaws. - Conduct third-party/vendor security assessments , ensuring risks are identified and mitigated. - Partner with engineering teams

Security Engineer - SecOps Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Responsibilities Incident Response - Handle investigation and response to security incidents across endpoints, identities, email, cloud workloads, and SaaS applications - Act as a senior escalation point for SOC analysts during complex or ambiguous security events - Participate in on-call rotations and provide senior-level escalation support when needed - Lead or contribute to post-incident reviews (RCA, postmortems) and track remediation actions to completion - Ensure incidents are accurately documented for audit, compliance, and operational learning - Maintain and improve incident response runbooks, playbooks, and escalation procedures - Support incident readiness activities, including tabletop exercises and response drills Detection Engineering & Automation - Develop, tune, and maintain Microsoft Sentinel analytics rules to improve detection quality and reduce false positives - Design and optimize KQL queries for investigations, threat hunting, and detection engineering - Integrate and maintain log sources and data connectors in Microsoft Sentinel, ensuring data quality and proper normalization - Build and maintain SOAR automation and playbooks (Logic

Security Engineer - Microsoft 365 Security Administration Hyderabad, India Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US. Achieving Truveta's ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Role Overview We are looking for a Security Engineer for Microsoft 365 Security Administration to lead the security, governance, and protection of Microsoft 365 security and collaboration platforms, including Exchange Online, Microsoft Teams, OneDrive for Business, and Microsoft 365 Copilot. This role focuses on securing identities, protecting sensitive data, strengthening threat detection and response capabilities, and ensuring compliance with security best practices. You will work closely with IT and other security teams to improve security posture and drive the adoption of Microsoft security solutions. Responsibilities Microsoft 365 Security Administration - Administer, configure, and maintain Microsoft 365 security and collaboration platforms, including Exchange Online, Microsoft Teams, OneDrive for Business, and Microsoft 365 Copilot - Manage and enforce security policies across Microsoft 365 services, including email protection, collaboration controls, data sharing, retention, and compliance settings - Configure and maintain Microsoft Defender for Office 365, Exchange Online Protection (EOP), Safe Links, Safe Attachments, anti-phishing, and anti-spam policies -

Senior Software Engineer - Data Processing Seattle, WA Senior Software Engineer - Data Processing Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . This position is based out of our headquarters in the Greater Seattle area. #LI-hybrid Who We Need In this position, you will be designing and implementing data processing pipeline, building large scale data processing platforms, and solving complex distributed data issues. This opportunity requires creative problem solving within the guidelines permitted by law as well as implementing and supporting systems capable of processing healthcare data at unprecedented scale. Responsibilities - Build large scale distributed systems, and data pipeline and ETL solutions. - Hands on contribution to all stages of the Software Development Lifecycle (e.g., Design, Implementation, Testing, Deployment, Operations, Performance). - Collaborate with cross-functional teams including product managers, clinical informaticist, architects, and other engineers. - Innovate using strong problem-solving skills and ability to learn quickly in the healthcare domain. Key Qualifications - Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related field (advanced degree a plus) - 5+ years of professional software engineering experience,

IT Administrator Hyderabad, India Role Summary We are looking for an intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have strong troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities End-User IT Support Provide Tier 1/Tier 2 support for employees, including: - Laptop, desktop, monitor, keyboard, mouse, headset, and peripheral issues - Windows and macOS troubleshooting - Microsoft Outlook, Teams, OneDrive, SharePoint, and Office application issues - Browser, VPN, Wi-Fi, audio/video, and conference room support - Software installation and troubleshooting - Operating system and software patch and upgrade - Remote support for employees in different locations - Employee Onboarding and Offboarding Support IT onboarding and offboarding activities, including: - Prepare laptops and user equipment - Assist with account setup and access requests - Help new hires with first-day IT setup - Recover company equipment from departing employees - Follow offboarding checklists to ensure access and assets are handled properly Account and Application Support Assist with general user access and application support, including: - Password reset and MFA troubleshooting - User account updates