IT Administrator

Benefits

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

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About this role

IT Administrator Hyderabad, India Role Summary We are looking for an intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have strong troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities End-User IT Support Provide Tier 1/Tier 2 support for employees, including: - Laptop, desktop, monitor, keyboard, mouse, headset, and peripheral issues - Windows and macOS troubleshooting - Microsoft Outlook, Teams, OneDrive, SharePoint, and Office application issues - Browser, VPN, Wi-Fi, audio/video, and conference room support - Software installation and troubleshooting - Operating system and software patch and upgrade - Remote support for employees in different locations - Employee Onboarding and Offboarding Support IT onboarding and offboarding activities, including: - Prepare laptops and user equipment - Assist with account setup and access requests - Help new hires with first-day IT setup - Recover company equipment from departing employees - Follow offboarding checklists to ensure access and assets are handled properly Account and Application Support Assist with general user access and application support, including: - Password reset and MFA troubleshooting - User account updates

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