Jumpcloud jobs

Tier 1 Customer Support Engineer, Windows - India Bangalore, India - Remote All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud's customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud's various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email. What you'll be doing: We're looking for: Preferred Qualifications: Shift schedule:

IT Technician (Help Desk - Linux Focus) Hayward, California, United States, Hayward, California, United States Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders , soldiers in battlefield scenarios , and beyond . About the Role This is not a traditional help desk role. We're looking for a highly technical, hands on IT Technician to support Skydio's manufacturing environment in Hayward. This role is focused on deep troubleshooting, Linux support, identity systems, and network triage. You'll be the frontline technical expert for employees, capable of diagnosing complex issues across Linux systems, identity platforms (Okta, JumpCloud), and on prem network infrastructure. This role is critical to keeping our manufacturing environment running smoothly and requires someone who is comfortable going deep technically while still being highly responsive and collaborative. Location Onsite - 5 days/week, Monday - Friday: 3:30pm - 12am Skydio Manufacturing (Hayward, CA) What You'll Do Advanced Endpoint & OS Support (Linux first) - Troubleshoot complex issues across Linux (primary), macOS, and Windows systems - Diagnose OS level problems (performance, services, networking, permissions, etc.) - Support engineering and manufacturing workflows running on Linux machines - Perform system provisioning, reimaging, patching, and hardware diagnostics Identity & Device Management (Okta +

IT Support Technician II CH - Shanghai, China Scopely is rapidly growing, and we're looking for a passionate IT Support Technician II to provide full technical support to all users and the IT infrastructure in Shanghai! The Scopely IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We stay up to date with the latest technology and trends to deliver top-notch service to Scopely. What You'll Do: - Work with the manager and the global IT team to deliver on IT projects from concept to production - Employee onboarding and offboarding - Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning. - Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution - Network infrastructure management, including wireless and VPN management - Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations - Create and maintain documented processes, procedures, and configurations - Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth. - Prioritize tasks based on impact and urgency. - Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud. - Management of vendor and supplier relationships - Support our AV/VC platform (Zoom) - Scripting experience (e.g., PowerShell, Python) for automation - Cloud Identity

IT Administrator (Stockholm) - Full-Time YOUR MISSION AT VOI As an IT Administrator at Voi, you strengthen our internal IT function by combining hands-on operational support with solid project coordination, documentation, and learning and development skills. You keep IT projects on track, ensure processes and knowledge are well-documented and accessible, and help both the IT team and the wider organisation build capability. You work with a good degree of independence, owning workstreams, coordinating across teams, and proactively improving how the IT function operates. In this role, you will: - Provide timely, high-quality IT support to employees globally, handling tickets and walk-ins with clear communication and consistent follow-through. - Coordinate and drive IT projects from planning through delivery, managing timelines, dependencies, stakeholder communication, and follow-up. - Own and maintain IT documentation, knowledge bases, and internal guides, keeping them accurate, up to date, and user-friendly. - Support learning and development by creating training materials, running onboarding sessions on IT tools, and identifying knowledge gaps and sharing opportunities. - Partner with colleagues across departments to understand their needs, gather feedback on IT services, and translate that into practical improvements. - Help maintain and administer core IT systems such as JumpCloud, Google Workspace, Slack, and Confluence, following and improving established standards. - Support IT onboarding and offboarding processes so they remain robust, well-documented, and consistently executed. - Identify inefficiencies in IT workflows and processes, and propose and implement practical improvements, including in automation workflows. - Contribute to IT compliance and security initiatives by helping

Systems Administrator | macOS/iOS | Mid-Senior Vilnius, Kaunas At Nord Security, we're creating a safer cyber future. We help people and businesses take back control of their online security, privacy, and data. From VPNs to password managers, threat intelligence to eSIMs for travel-our teams turn complex problems into solutions trusted by millions worldwide. Life is online. In this role, you'll help people own it. Main Responsibilities - Manage the entire lifecycle of macOS/iOS devices, from deployment to retirement. - Develop and implement scripting solutions for macOS/iOS automation and management. - Oversee Identity and Access Management (IAM) integrations and policies for macOS/iOS. - Ensure the security and compliance of all macOS/iOS endpoints. - Drive automation and process improvements for endpoint management workflows. - Strategically align macOS/iOS infrastructure with business and security objectives. - Provide advanced support and guidance for macOS/iOS-related technical challenges. - Collaborate with various teams to maintain a robust and efficient IT infrastructure. Core Requirements - At least 1+ year of experience in a similar position with macOS devices - Proficient in scripting languages for macOS (Bash, Zsh) - Knowledge of macOS system architecture, security frameworks, native tools and experience with Configuration Profiles (mobileconfig) creation and deployment - Hands-on experience with MDM platforms (JumpCloud, Jamf Pro, Kandji, Mosyle, or similar), - Knowledge of identity and access management systems (Okta, JumpCloud, GWS or other) - Familiarity with automation platforms and workflow tools (n8n or similar) - Experience with API integrations between security, identity, and management systems - Understanding of macOS