Blackbaud Inc jobs

Director of Product Management, YourCause Remote, United States of America Join our team as Director of Product Management, YourCause, and lead the vision, strategy, and execution of innovative, AI-powered products for the corporate impact sector. Drive cross-functional collaboration, embed security and compliance, and shape the future of responsible AI and SaaS at Blackbaud. Make a measurable impact on social and corporate teams.

Customer Success Functional Expert – Reporting, Analytics & Insights Hyderabad - India

Principal Product Manager – Payment Operations Value Stream Remote, United States of America Embrace the opportunity to become a Principal Product Manager - Payment Operations and drive the strategy, roadmap, and execution of payment operations across the full lifecycle. Lead cross-functional teams, ensure compliance, and deliver measurable business impact in a dynamic, agile environment. Shape the future of payment experiences with Blackbaud.

Program Services Specilaist Hyderabad - India

Principal Product Manager, Data and AI Products Remote, United States of America Exciting opportunity for a Principal Product Manager to lead mission-critical data and AI product initiatives at Blackbaud. Drive adoption of cutting-edge data platforms, shape product strategy, and deliver impactful solutions across global teams. Join us to influence the future of AI/ML at scale and make a measurable difference in customer outcomes.

Manager, Software Engineering - AI and Data Platform Remote - Anywhere - USA The Engineering Manager, Data & AI Platform is responsible for leading teams that build, operate, and evolve Blackbaud's enterprise Data & AI platform-the foundation that powers analytics, data products, machine learning, and agent‑based experiences across the company. This role blends people leadership, platform ownership, and technical strategy. You will manage engineers working across modern data and AI infrastructure (Lakehouse, pipelines, feature services, ML enablement, observability, and governance), while ensuring the platform is scalable, secure, cost‑efficient, and product‑oriented. Success in this role requires strong engineering judgment, the ability to operate in ambiguity, and a passion for building platforms that accelerate teams and unlock business outcomes for the nonprofit sector. What You'll Do Own and evolve core Data & AI platform capabilities, including ingestion, transformation, lakehouse architecture, feature services, and AI/ML enablement layers. Drive platform decisions aligned with Blackbaud's Unified Data & AI Platform Strategy (modularity, interoperability, AI‑first design) Partner with Architecture, Governance, and Security to ensure the platform meets trust, compliance, and Responsible AI standards. Balance build vs. buy decisions, prioritizing core competencies while reducing operational complexity. Lead teams to deliver high‑impact platform initiatives aligned to AOP priorities (legacy modernization, cloud migration, cost optimization, agent enablement). Ensure platform reliability through operational excellence, including monitoring, incident management, and performance optimization. Establish clear roadmaps, milestones, and success metrics for platform initiatives. Hire, mentor, and grow high‑performing platform engineers across geographies. Provide regular feedback, coaching, and career development aligned with Blackbaud's

Sr. Principal, HRIS Hyderabad - India

Work Management Systems Engineer Hyderabad - India

Business Development Representative Remote, United States of America Embrace the role of a Business Development Representative and drive sales growth by engaging prospects, prospecting opportunities, and collaborating with account executives. If you excel at lead qualification, CRM management, and thrive in a fast-paced environment, this is your chance to launch your sales career with a purpose-driven company.

Workday Integration Specialist Remote - Costa Rica

Sales Solution Architect Remote - Anywhere - USA About the role As a Sales Solution Architect, you'll play a critical role in helping some of the largest and most sophisticated nonprofit organizations achieve their missions. You'll partner closely with Sales, Product, Marketing, and Customer Success to lead complex, high‑impact sales pursuits-serving as both a trusted advisor to customers and a strategic technical leader internally. This is a senior, highly visible role designed for someone who thrives at the intersection of strategy, technology, and executive engagement. You'll own the technical vision of proposed solutions, lead cross‑functional pursuit teams, and help shape how our platform and partner ecosystem are positioned to solve real‑world customer challenges. What you'll do Sales Strategy Serve as a strategic and technical resource for the Sales and Solutions Consulting teams leading pursuit of large or strategic sales opportunities needing creative and complex solutions. Act as the “trusted advisor” during the sales cycle, gaining the confidence of the customer or prospect by offering consultation and recommendations drawing from industry and technology know-how as well as past experiences while ensuring Blackbaud's approach to every opportunity is rooted in integrity. Demonstrate expertise in consultative selling, Blackbaud and third-party solutions, industry and technology trends and best practices, our competitors in that market, solution(s), partner network, and key plays in specialized area/vertical Coach others on how to map customer business needs to outcomes and align with Blackbaud and/or third-party solutions and services Develop key relationships with customers and prospects at an executive level

Principal Software Engineer - Salesforce Hyderabad - India

Senior Social Media Manager Hyderabad - India

Manager, Financial, Planning, & Analysis Hyderabad, Telangāna, India Join our team as a Manager, Financial Planning, Analysis and drive strategic decision-making through expert financial planning, reporting, and analysis. Lead a talented team, optimize processes, and deliver actionable insights to senior leadership in a dynamic, technology-driven environment. Shape the future of financial strategy with us!

Customer Support, Staff Hyderabad - India Job Posting Description As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. Key Responsibilities Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Participate in after-hours support rotations based on product, region, or team requirements. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry

Director, Enterprise Vulnerability Management Hyderabad - India

Principal Product Manager, Data and AI Products Remote - Anywhere - USA About the role We're seeking a Principal Product Manager to lead mission-critical parts of our data product ecosystem-foundational to Blackbaud's strategy and the platform that will power AI/ML experiences at scale. You'll own execution of the roadmap, partner closely on strategy, and deliver products that improve customer outcomes, automation, user experience, and product margins. You're someone who looks ahead, communicates clearly, and moves decisively through ambiguity-driving alignment and execution across global, cross-functional teams. What you'll do Lead multiple product initiatives end-to-end-from discovery and validation through delivery and adoption. Drive adoption and maturity of data mesh and data platform capabilities across engineering, analytics, and product teams. Build scalable, simplified data systems that reduce complexity and unlock durable customer value. Partners with engineering, design, program management, and vertical market teams to define and execute product strategy. Prioritize and sequence backlogs with rigor, transparency, and business-outcome alignment. Identify and solve cross-team problems proactively, removing ambiguity and driving clarity for global partners. What we'll want you to have 8+ years of product management experience; data products/platforms supporting AI/ML at scale strongly preferred. Proven ownership of complex data products or systems with measurable outcomes (strong “I did” examples). Ability to drive results across cross-functional teams (engineering, data science, design, and business stakeholders) through influence without formal authority. Strong communication and listening skills; able to distill complex topics into crisp narratives for diverse audiences. Pragmatic technical fluency with modern data technologies and ecosystems (ADLS,

GRC and Security Awareness Senior Analyst Hyderabad, Telangāna, India Join our team as a Senior Cybersecurity GRC and Security Awareness Analyst in Hyderabad. Drive global security initiatives, implement best practices, and deliver impactful training. Collaborate with international teams, support audits, and shape a culture of cyber awareness. Grow your career with Blackbaud, a leader in social impact and innovation.

Customer Contact Data Analyst Hyderabad - India Who are we Blackbaud, a SaaS solution provider that powers Social Good through software, services, expertise, and data intelligence, is seeking a Customer Contact Data Analyst who has a passion for data and an obsession for delivering high quality solutions and actionable insights to internal and external customers. What we are looking for You will lead analysis & resolution in identify and resolving customer contact data changes. High quality customer contact data is vital to the Sales, Support & Renewals processes and critical to the mission of our Customer Success team. You will be part of a larger customer data team, with opportunities over time to focus on delivering quantifiable value via data modelling, data automation, and data applications, as well as operational reporting. Your efforts will align with and enhance activities in our data governance, data engineering, and data science pillars and directly impact our ability to use data for decision-making and driving outcomes for our Customer Success team, and our customers. Responsibilities • Define & Build playbooks (manual or digital) to help enhance customer data health. • Conduct research & validate Blackbaud (BB) customer contact record in Blackbaud internal system/tool alongside leveraging other external tools. • Update BB customer contact record that helps cross functional teams (sales, customer success, renewals & marketing) reach the valid customer contact for upsell/cross. • Act as data custodian and subject matter expert on Customer Data. • Maintain and report on Contact data health quality metrics.

Account Executive - Social Impact & Fundraising Remote, United Kingdom Embrace the opportunity to become an Account Executive - Social Impact & Fundraising, partnering with charities and social impact organisations to drive impactful fundraising and partnership strategies. Leverage your expertise in relationship management and consultative selling to help organizations achieve greater impact. Shape the future of social progress with Blackbaud.

Customer Support, Associate B Hyderabad, Telangāna, India Embrace the role of a Customer Support Associate and deliver high-quality technical support to B2B clients. Troubleshoot complex issues, collaborate with cross-functional teams, and help shape seamless customer experiences. If you thrive in fast-paced environments and have a passion for problem-solving, this is your opportunity to make an impact.

Customer Support, Associate B Hyderabad - India As a Customer Support - Associate Specialist at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. What You'll Do Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry best practices to provide informed support. Communicate technical concepts clearly

Director, Marketing & Business Development Remote - Charleston - South Carolina - USA Remote - Charleston - South Carolina - USA

Senior Partners Operations Specialist Hyderabad, Telangāna, India Join our team as a Senior Partners Operations Specialist and drive efficiency across our evolving Partner Program. Leverage your expertise in Salesforce, Excel, and AI to optimize processes, ensure compliance, and support partner engagement. Collaborate cross-functionally and make a real impact in a dynamic, purpose-driven environment at Blackbaud.