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Service Center Manager

Zimmer Biomet - Location not specified

Posted Jun 12, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
Not verified
Learning budget
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Verification
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Salary
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Market context

U.S. role benchmark (BLS OEWS)
$61,842 U.S. median for this role
Projected growth (BLS Employment Projections)
+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Operations From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Center Manager Location not specified At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. Long Description 職務概要 カスタマーサービス部門における全体統括 • 受注、手配部門の両チームリーダーと連携してカスタマーサービス全体の日々の業務における人員、業務の調整をします • カスタマーサービス部門における課題が発生した際に、迅速に自部門、他部門と連携をとり課題を理解し、対応を検討し、必要に応じて社内のステークホルダー（営業、マーケティング部門）への説明、対応策の実行をします • 3PLに委託している業務を理解し、3PLのリーダーと連携し、適正人員を確保、自部門のメンバーと協働して委託業務の課題を抽出し、受注業務全体の人物金の適正化を図ります • コマーシャルオペレーション部門におけるKPIを理解し、コマーシャルオペレーションの戦略に基づいて課題を抽出し、改善の活動を実施します • ESPオペレーションの管理・運営をリードします 主な職務・役割： • カスタマーサービス部門の全体統括 • コマーシャルオペレーション部、ZB全体の改善活動、コマーシャルオペレーション、会社全体のプロジェクトへのリーダーとしての参画 対応する主たるビジネスプロセス： •カスタマーサービス全体業務の基幹システム（AS400）のプロセスに応じた業務管理 •上記業務における業務改善、見直し、次世代システムの導入を常に見据えた業務プロセスの構築 期待される人物像・知識・スキル・能力 ＜Must＞ • カスタマーサービスでの顧客対応経験 • 業務の優先順位付けや判断が必要な事柄に対し、責任を持って対応できる方 • 将来的にオペレーション全般の管理運営などのキャリア志向がある方 • 実務でSAP、Oracle、AS400のモジュールを使った経験がある方 •

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