Partner Success Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Partner Success Specialist Dubai | OnSite THE ROLE Ziina is hiring a Senior Partner Success Specialist to scale our relationship-led merchant experience. You'll own white-glove engagement for our users building context fast, navigating complexity, resolving escalations with confidence, and feeding high-quality signals back to product to shape what we build next. This is a hands-on role for someone who thrives where there's no script: edge cases, ambiguity, and high expectations. Our operating model is AI-assisted but human-led. This hire is critical to scaling Partner Success without losing the trust, continuity and care that define the experience today. We're looking for someone with a track record across relationship management, automation-first thinking, and data-driven execution in a product-led environment. At your core, you combine: 1. High-stakes customer engagement with strong communication and ownership 2. Operational sharpness - systems, workflows, and automation that scale outcomes AS A PARTNER SUCCESS SPECIALIST AT ZIINA, YOU WILL: - Own merchant relationships delivering white-glove support with speed, clarity and care - Lead complex problem-solving and escalations - managing sensitive cases end-to-end - Build automated workflows tied to the user journey to nurture and grow the segment - Turn repeatable workflows into reliable playbooks, templates, and AI-assisted operations - Run recurring success workflows including onboarding check-ins, feature education, adoption nudges and targeted engagement - Spot churn signals early, intervene thoughtfully, and partner with internal teams to resolve root causes - Translate customer feedback into product insights, surfacing trends and opportunities for Ziina's voice-of-customer program - Build and maintain

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