Technical Support Analyst

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About this role

Technical Support Analyst São Paulo Remote, LATAM, Full Time, Individual Contributor, +5 year of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role We are orchestrating the best high-performing team! We are orchestrating the best high-performing team! We're looking for a Technical Support Analyst to join our Global Customer Success organization - the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients. In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard - every payment matters, every client interaction is an opportunity to deliver something exceptional - and we expect the same from the people on this team. This role

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