Senior Specialist, Customer Solutions

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Specialist, Customer Solutions Country US What you'll need to succeed as a Senior Specialist, Customer Solutions at XPO Minimum qualifications: 2 years related experience or equivalent combination of education and experience Preferred qualifications: 2-4 years of logistics or transportation experience About the Senior Specialist, Customer Solutions job Pay, benefits and more: Competitive compensation package Full health insurance benefits are available on day one Life and disability insurance Earn up to 13 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance What you'll do on a typical day: Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services Understand your customers' requirements and commit yourself to the oversight necessary to ensure success Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible Provide feedback and ideas for process improvements About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for e

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