Sales Support Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

8% above the BLS national median for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sales Support Specialist Phoenix, Arizona; Los Angeles, California SALES SUPPORT ADMIN-MORTGAGE WHAT IS THE OPPORTUNITY? Works with division sales management to assess and improve sales processes, tools, and infrastructure to support a strong and effective sales culture. Provides information to management on the effectiveness of sales practices and activities and develops and implements metrics, tracking and analysis reports. Supports the overall sales process to include communications, best practices, sales campaigns, marketing, onboarding, training etc. Creates and compiles monthly and quarterly performance data and reports utilizing various CNB systems for incentive plan calculations, cross sale tracking, and other special projects as applicable WHAT WILL YOU DO? • Support day-to-day needs of sales with tools, processes, and performance resources. • Support distribution of production reporting needed to enhance the performance of the sales teams • Develop, document, and maintain standard LOB policies • Identify trends or performance gaps and implement solutions for process improvement. • Work closely with key sales partners to enhance knowledge of marketing strategies and complementary sales goals (Including desired activities, such as calling requirements, relationship planning and referral development). • Stays current on general sales (management) trends in related industries and ensures that City National Bank is exposed to and employs all appropriate best practices. • Work with Risk team to ensure the LOB complies with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). •

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