Mortgage Servicing Oversight Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Mortgage Servicing Oversight Lead Phoenix, Arizona; Los Angeles, California MORTGAGE SERVICING OVERSIGHT LEAD WHAT IS THE OPPORTUNITY? This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The AVP will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The AVP will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. Completely own the entire Mortgage and HELOC Servicing experience for our clients and relationship managers including working internally or with the third-party to resolve escalations or research requests and ensuring a white glove approach is provided to every client including written and oral communication. Directly calling clients to explain complex servicing related items related to

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