Senior Director, Customer Success

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$272K-$340K not verified - source not recorded; timestamp not recorded

401(k) match

Not verified not verified - source URL not recorded; timestamp not recorded

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

288% above the BLS role benchmark for customer success aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Director, Customer Success U.S. Remote As the pioneer of the Agentic Web Marketing Platform, we're redefining how teams Build, Manage, and Optimize for the web - combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality - and to power what's possible on the web. Webflow is seeking a Senior Director of Customer Success to lead the strategy, execution, and business outcomes of our Enterprise customer portfolio. This leader will be responsible for driving customer adoption, retention, expansion, and advocacy across our Enterprise customer base while also building a high-performing, customer-centric organization. Reporting to the VP of Experience, the Senior Director will lead teams responsible for helping customers realize measurable business outcomes with Webflow. This role will partner closely with Sales, Product, Marketing, Support, and Executive Leadership to ensure customers achieve value throughout their lifecycle. Success within the first 12 months looks like: - Improve customer retention and adoption outcomes. - Increase organizational scalability through systems, process, and operating model improvements. - Strengthen executive relationships with strategic customers. - Build stronger customer feedback loops that influence product strategy. About the role: - Location: Remote-first (United States) - Full-time - Permanent - Exempt - The cash compensation for this

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.