Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager Weave - Headquarters (Lehi, UT), Lehi, Utah, United States We're looking for a motivated and people-focused Customer Success Manager to support a portfolio of single-location and small multi-location SMB accounts. In this role, you'll help customers get real results from our software, build lasting partnerships, and play a key role in keeping and growing those relationships over time. - This is a hybrid position, working Monday-Wednesday in office, Thursday/Friday are optional work from home days. - Reports to: Manager of Customer Success What You Will Own - Customer Success: Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software. - Retention: Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty. - Upsells & Growth: Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value. - Strategic Guidance: Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software. - Ongoing Training: Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools. - Engagement: Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what's next. - Collaboration: Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer's voice. - Problem Resolution: Handle escalations quickly and

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