Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager Weave - Headquarters (Lehi, UT), Lehi, Utah, United States We're looking for a motivated and people-focused Customer Success Manager to support a portfolio of single-location and small multi-location SMB accounts. In this role, you'll help customers get real results from our software, build lasting partnerships, and play a key role in keeping and growing those relationships over time. - This is a hybrid position, working Monday-Wednesday in office, Thursday/Friday are optional work from home days. - Reports to: Manager of Customer Success What You Will Own - Customer Success: Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software. - Retention: Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty. - Upsells & Growth: Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value. - Strategic Guidance: Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software. - Ongoing Training: Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools. - Engagement: Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what's next. - Collaboration: Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer's voice. - Problem Resolution: Handle escalations quickly and

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