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Customer Success Analyst

Vtex - Brazil

Posted May 27, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Public-company From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Analyst Brazil About the Role As a Customer Success Analyst at VTEX CX Platform , you will ensure that clients successfully adopt and extract value from the VTEX CX Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the Platform effectively and embedding VTEX CX Platform's solutions into their daily operations. What you will do - Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX Platform. - Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations. - Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells. - Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX Platform's capabilities, addressing technical and operational challenges. - Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn. - Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience. Who you are - You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients. - You adapt and learn quickly, thriving in dynamic environments. - You approach problems with a technical and analytical mindset, simplifying complex challenges for clients. - You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how

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