SCP.CUSTOMER ORDER MANAGEMENT MANAGER

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

SCP.CUSTOMER ORDER MANAGEMENT MANAGER Brazil Leads the day-to-day Customer Order Management operations for Latin America Region. Ensures alignment with global supply chain strategy to deliver operational efficiency to meet customer needs. Designs the appropriate organizational structure to meet business needs and maximize resources while providing coaching, mentoring and development. Leads Customer Order Management teams; maximizes collaboration between teams to create a participative environment that maximizes team performance Ensures Customer Order Management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions Contributes to the development of the local Supply Chain strategy, vision and goals with the site leader; Ensure all employee work-plans support this strategy Manages overall communications and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters Conceptualizes, develops, and implements strategy/tactics between Materials and Customer Order Management functions to improve overall order throughput and meet financial targets. Sets clear, strategic direction for teams to work cross-functionally to improve the overall order life cycle and customer experience Develops functional excellence and expand support for all lines of business Creates and ensures a customer-focused culture is in place to support a global customer base; works with customers directly to resolve escalated queries Develops a comprehensive communication plan that facilitates proactive interactions with global customer base to improve efficiency in daily operations Orchestrates team's involvement with global system implementations/projects and act as expert consultant for global Customer Order Management Owns and continues to redefine departmental metrics; ensures full utilization

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