Customer Success Manager, Mid-Market

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Mid-Market Remote WHO WE ARE Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur. Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments. THE ROLE As a Mid-Market Customer Success Manager at Voxel, you will own the full post-sale lifecycle for a portfolio of mid-market accounts, from onboarding through renewal and expansion. You'll serve as the primary relationship owner for your customers, driving platform adoption, delivering measurable value, and ensuring long-term retention. You'll also work closely with Customer Success Associates who support site-level training and deployment across your book of business. This is a great fit for a driven CSM who thrives on owning outcomes, building strong customer relationships, and operating with a high degree of autonomy. WHAT YOU'LL DO - Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-sale. - Drive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates. - Develop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomes. - Lead regular business reviews with customer stakeholders, communicating

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