Head of Support

Benefits

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Weekend work

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About this role

Head of Support San Francisco HQ | OnSite THE COMPANY Hospitals still run their most important operations - staffing, labor planning, and capacity - on paper, spreadsheets, and guesswork. It's a system that wastes thousands of hours and millions of dollars every year. Vitalize replaces this with intelligent, automated staffing operations. Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals. We've raised more than $30M in total funding, are already live across 20+ hospitals, and are scaling fast! ABOUT THE ROLE At Vitalize, support isn't table stakes, it's a core differentiator. We sell large enterprise contracts to health systems where thousands of nurses, managers, and executives depend on our platform for critical daily operations. The quality of our support directly impacts whether hospitals trust us with their most important workflows. We're hiring a Head of Support to build and lead our support function through its next phase of growth - from a strong but reactive team of 3 into a proactive, data-driven operation that scales with our customer base. You'll work alongside a scrappy, effective team from day one. You'll build the foundation for how Vitalize supports hundreds of hospitals, not just a handful - turning customer experience into structured, actionable insights that shape the product roadmap and drive real outcomes across Customer Success, Product, and Engineering. This is a player-coach role. You'll focus ~70% building systems and leading the team, but are also expected to roll

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