Customer Service Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Specialist Singapore-Techpt, SGP Summary: Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit issues. Duties & Responsibilities: This position is responsible for the end to end order fulfillment process for APAC: • Responsible for commercially checking customer purchase orders and book the orders in VIAVI's ERP system • Interact with customers directly to provide fast and accurate responses to inquiries, concerns and requests for order related information • Handle and address customer issues by determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution • Manage customer orders and clear issues and holds preventing a timely delivery of the product • Review scheduling & rescheduling with factory/contracted manufacturers/service centres throughout the order fulfilment process. Resolve all issues which prevent orders and RMA from manufacturing/servicing and shipping • Interface with customer directly for shipment arrangement. Collaborate with Logistics team &

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