Billing Customer Care Specialist, Temporary

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Billing Customer Care Specialist, Temporary St John's, Canada About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Billing Customer Care Specialist will provide exceptional customer service by acting as the single point of access for customers to raise all billing enquiries (including disputes and requests). You will be responsible for timely, right first-time resolution on a high percentage of cases and engaging appropriately with second-level resolver groups. This role will contribute to improving service outcomes while adapting to changing systems, customer expectations, and business needs. This is a temporary role for ~1 year. The day-to-day Triage billing enquiries for timely identification of correct resolver group Analyse, resolve, and respond to billing enquiries within agreed SLAs Retrieve data from multiple sources in varying formats to perform analysis Responsible for all customer billing cases, including the coordination of tasks assigned to cross functional teams Liaise with customers, and manage customer cases in line with SLAs and perform regular monitoring and follow-up providing regular updates and/or appropriate actions Escalate relevant items to appropriate levels in a timely manner to support SLAs Validation and quantification of credit note requests related to Inmarsat billing services

Read the full description at careers-viasat.icims.com. FewerJobs shows a preview and links to the original posting.