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Partner Support Specialist (part-time)

Via - Green Bay

Posted Jan 23, 2020

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
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Mental health support
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Schedule

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Weekend work
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About this role

Partner Support Specialist (part-time) Green Bay Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a part-time Partner Support Specialist , you will have the amazing opportunity to interact with one of our main customers: our driver-partners! The Driver Experience Team serves as a direct bridge between Via's brand and the people who actually deliver our services. As a Partner Support Specialist for Via, you'll be on the ground floor at this exciting company ensuring that our driver-partners have a smooth interaction and experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our driver-partners in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team. Please note: this is a part-time opportunity at about 20 hours per week. What You'll Do: - Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts - Become an expert on our Via software and book rides for our passengers, serving as the first point

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