General Manager in Residence

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

155% above the BLS national median for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

General Manager in Residence Multiple Cities Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a General Manager in Residence , you will start with a 2-month onboarding sprint in NYC. After that, you will spend your first year in a local market running a transit network transformation; taking full ownership of service performance, partner relationships, a 30+ frontline team, and $15M+ P&L. You will be deployed on Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years. At the end of this local deployment, you will transition into a General Manager role in one of Via's major markets: New York City, San Francisco, Seattle, Chicago, or Dallas. These are complex portfolios, generally with larger partner organizations, and strong strategic scope. You'll arrive with the credibility and operational fluency to lead at that level from day one. This is a unique leadership and operating opportunity for anyone who is eager to lead and manage a high-stakes, high-visibility, and high-impact new market at Via. What You'll Do: - Service Performance - Own and manage the end-to-end operating strategy of Via's service on behalf of our partner - Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency - Translate weekly and monthly performance

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