Dispatch Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Dispatch Lead Sarasota, FL Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Dispatch Lead, you will manage key aspects of our day-to-day transit operations (Paratransit, On-demand transit) in Sarasota, FL. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is a fully in-person position with the expectation that you will be onsite 5 days per week** Shifts available (subject to change): - Mon-Fri 5:30am-2:00pm ET - Sun-Thurs 12:30pm-9:00pm ET What You'll Do: - Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleagues - Prioritize operational issues and provide creative solutions for overseeing a live operation - Serve as the real-time point of contact and full owner of “live ops” issues - This includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team) - Build strong cross-functional relationships across various Via teams and offices and external partners - Deliver exceptional rider and driver support, representing Via values and building trust in every interaction - Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email. - Effectively triage and prioritize live

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