Dispatch Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$24-$27/hr From the posting source checked Jun 20, 2026

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

14% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Dispatch Lead Sarasota, FL Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Dispatch Lead, you will manage key aspects of our day-to-day transit operations (Paratransit, On-demand transit) in Sarasota, FL. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is a fully in-person position with the expectation that you will be onsite 5 days per week** Shifts available (subject to change): - Mon-Fri 5:30am-2:00pm ET - Sun-Thurs 12:30pm-9:00pm ET What You'll Do: - Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleagues - Prioritize operational issues and provide creative solutions for overseeing a live operation - Serve as the real-time point of contact and full owner of “live ops” issues - This includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team) - Build strong cross-functional relationships across various Via teams and offices and external partners - Deliver exceptional rider and driver support, representing Via values and building trust in every interaction - Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email. - Effectively triage and prioritize live

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