Customer Support Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$60K-$75K From the posting source checked Jun 20, 2026

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

9% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Manager Tulare, CA As a Customer Support Manager, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team, ensuring every customer interaction is handled with empathy and efficiency while maintaining operational excellence across our service. This is a highly visible leadership role that requires strong people management skills, sound judgment, and the ability to thrive in a fast-paced environment where priorities can change quickly. You'll coach and develop your team, manage staffing and scheduling, solve operational challenges in real time, and partner closely with local leadership to identify root causes and implement long-term improvements. This is an in-person position based in Visalia, CA five days per week. Weekend availability may be required based on operational needs. What You'll Do - Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations - Serve as the primary escalation point for complex customer and operational issues, making thoughtful decisions in real time with limited guidance - Own team performance metrics across customer experience, operational outcomes, quality, productivity, and service levels - Ensure riders receive empathetic, high-quality support while maintaining efficiency and responsiveness across all contact channels - Oversee dispatch operations to ensure all service commitments are fulfilled through proactive problem solving and resource coordination - Use technology and operational tools to monitor service performance, identify emerging issues, and drive informed decision-making - Partner closely with General Managers and Operations leadership to

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