Supervisor Field Services

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Supervisor Field Services California_Remote The Field Service Supervisor - California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements. The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance. Essential Duties and Responsibilities : · Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards. · Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation. · Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements. · Monitor technician performance using established KPIs and provide coaching and corrective action as needed. · Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries. · Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements. · Review work orders and service documentation to ensure accuracy, completeness, and timeliness. · Support labor planning, forecasting, and cost-control activities. · Participate in audits related to prevailing wage, safety, and service compliance. · Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality. Required

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