Director, Commercial Customer Success

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Commercial Customer Success Remote U.S. | Remote At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Director, Commercial Customer Success at Vanta, you will own and scale our Commercial Customer Success function - including our Partner Customer Success motion. You will define the strategy, operating model, and standards that ensure our Commercial customers achieve their desired outcomes and realize lasting value from Vanta, while building the Partner Customer Success motion that extends our reach and impact. The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention. This role fulfills that mission by owning the Commercial CS function end to end: setting functional strategy, leading and developing a team of managers and CSMs, and driving retention, adoption, value realization, and expansion across the Commercial book of business. What you'll do as a Director, Commercial Customer Success at Vanta: - Own the Commercial CS strategy and vision: Define a clear vision, strategy, and success metrics for Commercial Customer Success, translating Vanta's company goals into functional priorities and a concrete operating plan. -

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