Lead Service Designer

Benefits

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Application

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About this role

Lead Service Designer London Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: - The work we do and the innovation we drive - Our values of share, care a nd dare - A workplace culture that fosters creativity, diversity and autonomy - Our borderless, global framework, which enables seamless collaboration The Role: You'll work alongside a multidisciplinary team of designers, researchers, strategists, and technologists, creating services for some of the world's most influential organisations. Our capability is end-to-end. We move from framing complex challenges through to delivering live services, always balancing user needs, business impact, and operational reality. We operate across sectors, including public services, financial services, and consumer brands. Each brings different constraints, expectations, and opportunities; and we adapt accordingly. Service design at Valtech connects the dots. We align teams, shape systems, and design services that work across channels, touchpoints, and organisational boundaries. Role Responsibilities: - You're a hands-on service designer who thrives in complex, real-world environments. You're comfortable working directly with clients, often on-site; embedding into teams, facilitating conversations, and helping organisations move

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