Entry Level Mortgage Lock Desk

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Entry Level Mortgage Lock Desk Pontiac, MI, US The Entry Level Capital Markets Lock Desk role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients. WHAT YOU WILL BE DOING Processing lock requests such as manual locks, re-locks, and rate changes Completing lock related Change of Circumstance requests Monitoring inbound Lock Desk work queues to maintain SLA on all received requests Handling inbound phone calls from internal and external clients WHAT WE NEED FROM YOU 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc. Successful track record with Client Service Comfortable with numbers and math Comfortable in a high production role Strong ability to remain calm and positive in stressful situations Resourceful when problem-solving and able to think outside of the box while following the process in place Ability to multi-task, prioritize, and quickly solve any problems that arise Know when to escalate an issue and to the appropriate team; strong skills in judgment calls Ability to simplify and include all details to provide appropriate feedback Proficient with the entire Microsoft Suite Open to learning, willing to be coached, and able to be adapt quic

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