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Call Center Support Agent

United Wholesale Mortgage - Pontiac, MI, US

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 7, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company Verified - from the job posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Call Center Support Agent Pontiac, MI, US Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients. WHAT YOU WILL BE DOING Accepting incoming calls from all clients Making outbound calls to clients Responding to emails from clients Working various reports as assigned Aiding and overseeing our sub-servicer Cross-training to learn other areas of our Servicing team WHAT WE NEED FROM YOU Must Have Qualifications: 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry Excellent customer service and communication skills Strong analytical skills Proficiency in Excel, including vlookups, formulas and PivotTables Proficiency in MS Office Self-motivated with a strong work ethic Comfortable in a fast-moving environment Ability to multitask and adapt Positive attitude and willingness to learn High school diploma or equivalent Onsite, full-time attendance Nice to Have Qualifications: 1+ years experience in mortgage servicing Bilingual in English and Spanish THE PLACE & THE PERKS Ready to join thousands of tale

Read the full description at careers-uwmcareers.icims.com. FewerJobs shows a preview and links to the original posting.

Apply at careers-uwmcareers.icims.com

Apply link not verified; last-live date unavailable.

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