Service Desk Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

Role benchmark (BLS OEWS)

$116,543 typical for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Manager Canberra, ACT, Australia What success looks like in this role: Role Overview Provides operational leadership for Service Desk services supporting a Federal Government client. Ensures delivery of high-quality IT support in line with contractual SLAs, government standards, and customer expectations. Key Responsibilities Service Desk Operations Manage and oversee daily Service Desk activities, including staffing, ticket queues, and escalations. Serve as the primary escalation point for complex or high-impact service issues. Performance & Service Management Monitor Service Desk metrics, identify trends, and drive continuous improvement initiatives. Ensure the team consistently meets or exceeds SLA, KPI, and customer satisfaction targets. Leadership & Team Development Mentor, coach, and develop Service Desk staff to enhance technical and customer service capabilities. Foster a collaborative, accountable, and high-performing team culture. Stakeholder & Client Engagement Build strong working relationships with government stakeholders and internal support teams. Participate in service reviews and operational meetings, providing clear reporting and insights. Compliance & Security Ensure Service Desk operations comply with federal government policies, security requirements, and contractual obligations. Support audits, reviews, and reporting related to service delivery and compliance. You will be successful in this role if you have: Required Bachelor

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