German-speaking Service Desk Team Coordinator

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

German-speaking Service Desk Team Coordinator Budapest, Hungary What success looks like in this role: The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality. The role also acts as a senior point of contact for agents and may handle tickets or calls when needed. Key Responsibilities: Support the Supervisor by highlighting risks, customer issues, and operational challenges Monitor call/ticket quality, analyze performance, and identify training needs Provide coaching, mentoring, and day-to-day guidance to Service Desk agents Handle escalations and provide advanced technical and procedural support Monitor queues and SLAs, ensuring timely resolution of tickets and service requests Contribute to process improvements, knowledge base updates, and quality initiatives Support troubleshooting, ticket handling, and ensure proper documentation Collaborate with teams and participate in internal and client-facing meetings You will be successful in this role if you have: Experience as a Senior Service Desk Agent or similar role Strong English and German communication skills are required Knowledge of Avaya systems and ticketing/logging tools Basic ITIL knowledge (certification preferred ) Good understanding of MS Office, especially Excel Personal Attributes: Customer-focused with a proactive, solution-oriented mindset Strong coordination and multitasking abilities Comfortable working in a fast-paced, changing environment Good stress management and resilience Strong analytical, communication, and coaching skills Team-oriented with the ability to work independently What do we offer? Hybrid working is supported Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours Home office allowance Private Health Insurance Generali Premium Package provided for all

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