German-speaking Service Desk Supervisor

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

German-speaking Service Desk Supervisor Budapest, Hungary What success looks like in this role: Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver results for businesses around the world. As a Gartner Workplace Leader , we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and potential. This is where you can build a career in an environment where we do the right things the right way. The Role The Service Desk Supervisor will lead a Service Desk team, review service levels, schedule staff, and identify training needs. This role works closely with the Operations Manager to maintain and continuously improve service desk operations by directly managing assigned employees and driving high-quality customer service delivery. What will your scope look like: Plan and allocate resources dynamically to maximize performance against SLAs on a daily basis; maintain shift rosters Act as the focal point for the team in matters of scheduling, coordination, and availability Ensure all assigned employees are properly briefed and understand their responsibilities Monitor and measure service desk agent performance daily, ensuring appropriate skill levels and effective queue management Coordinate and schedule trainings based on business needs and agent availability Drive a culture that meets and exceeds customer expectations and inspires agents to do the same Provide regular feedback and guidance on performance, including Attendance, Compliance, and Availability

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