German-speaking Quality Coach

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

German-speaking Quality Coach Budapest, Hungary What success looks like in this role: We are seeking a proactive and experienced Quality Coach to ensure consistent high-quality performance within our IT Service Desk. This role involves monitoring agent interactions, providing timely coaching, and driving continuous improvement initiatives to enhance the end-user experience. The Quality Coach will collaborate closely with Service Desk leadership, training, knowledge management, and operations teams, preparing quality reports and delivering actionable insights. This role may also involve client interactions and active participation in quality initiatives. Key Responsibilities Advise and assist end users via telephone, email, or chat to resolve hardware, software, network, and peripheral issues. Monitor Service Desk agent interactions and related tickets, ensuring timely and effective coaching to improve performance. Provide onboarding support for new associates, including system access, laptop/desktop configuration, and security clearances. Document service requests and dispatch orders to appropriate support groups for resolution. Contribute to Knowledge Article updates and recommend process improvements. Prepare and present quality indicators, reports, and business presentations (WBR/MBR) to Service Desk leadership. Implement continuous improvement action plans to enhance the end-user experience. Conduct calibration sessions with agents and staff to align on call guidelines and quality metrics. Collaborate with Knowledge, Training, Quality, and Operations teams to drive results. Participate actively in quality initiatives, team objectives, and ensure high-quality execution of the Quality Process. Handle escalations efficiently and keep stakeholders informed. You will be successful in this role if you have: Languages: German (mandatory); additional languages are an advantage. Experience: Minimum 2+

Read the full description at unisys.wd5.myworkdayjobs.com. FewerJobs shows a source-linked preview and links to the original posting.